Trying to "Do the Right Thing"

Benjamin (and Larry)
have noticed the recent emphasis internally within Microsoft on working with communities,
but it sounds like we're being too heavy-handed for his liking in some forums. What
Benjamin appreciates in the Java world is a thriving developer community which doesn’t
feel owned by anybody in particular. It's difficult to get the balance right, I guess
- I also regularly see the criticism that we don't get involved enough.

I'd like to hear your feedback on this: what are we doing wrong, what are we doing
right?