UX in the real world: Parking machine nightmare

Sometimes my inner UX geek just has to come out into the real world. Below are two examples of parking machines. The proposition in both locations is the same: you park your car and before you leave you put a ticket in the machine and pay for it. That’s about as complex as it gets…


Stakeholders: a different breed

During the course of my career I have had to deal with many-a-stakeholder. In an ideal world they get involved from the very inception and are provided with an opportunity to feedback and shape the project until completion. However, this process does not always run smoothly. You get angry stakeholders and you get apathetic ones….


Repeat after me: wireframes are not visual design

Over the years I have perfected a special skill. It goes like this: I send out wireframes for review and feedback. These may be low fidelity sketches or high fidelity interface mock-ups. Whatever they are I send them out for comment because I believe in a collaborative process. I compose the email, explain what wireframes…


User testing is common sense.

In any industry where members of the public are exposed to a product, rigorous testing takes place prior to its release. It’s necessary. It makes commercial sense. After all, would you go ahead launching a product that customers hated? Who would? But incredibly this happens all the time. Foregoing user testing is often because of…