Repeat after me: wireframes are not visual design

Over the years I have perfected a special skill. It goes like this: I send out wireframes for review and feedback. These may be low fidelity sketches or high fidelity interface mock-ups. Whatever they are I send them out for comment because I believe in a collaborative process. I compose the email, explain what wireframes…

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User testing is common sense.

In any industry where members of the public are exposed to a product, rigorous testing takes place prior to its release. It’s necessary. It makes commercial sense. After all, would you go ahead launching a product that customers hated? Who would? But incredibly this happens all the time. Foregoing user testing is often because of…

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Information overload

​It can be difficult to find the balance when it comes to information provision – give too little and your users will become abandoned, lost in your site or product and unable to work out where to go next. However, the same result can happen if you provide too much data or instruction. It might…

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Ignore users at your peril!

​It’s a tough thing watching user research take place. Beyond that glass mirror sits The User, specially selected to review “your work”. They look at the computer. They click through a prototype. And they verbalise feedback. Meanwhile, you, The Creator, furiously scribbles notes, recording the elements that are not resonating as well as you had…

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Defining user experience​…and a welcome.

​If you’re new to the field of user experience then welcome to this blog! Hopefully in the months to come there will be plenty for you to see around here. I thought it only seemed right to kick things off with a post that attempted to explain precisely what user experience is. This is more…

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