UX in the real world: Parking machine nightmare

Sometimes my inner UX geek just has to come out into the real world. Below are two examples of parking machines. The proposition in both locations is the same: you park your car and before you leave you put a ticket in the machine and pay for it. That’s about as complex as it gets…


Evolve or die!

If there is one thing certain in web design it’s this: change your interface and your user’s will temporarily hate you. Facebook, Google+ and the BBC Sports website are just three site’s which have dramatically changed their visual design recently – and faced the wrath of their user base as a consequence. All you need…


Stakeholders: a different breed

During the course of my career I have had to deal with many-a-stakeholder. In an ideal world they get involved from the very inception and are provided with an opportunity to feedback and shape the project until completion. However, this process does not always run smoothly. You get angry stakeholders and you get apathetic ones….


Repeat after me: wireframes are not visual design

Over the years I have perfected a special skill. It goes like this: I send out wireframes for review and feedback. These may be low fidelity sketches or high fidelity interface mock-ups. Whatever they are I send them out for comment because I believe in a collaborative process. I compose the email, explain what wireframes…


User testing is common sense.

In any industry where members of the public are exposed to a product, rigorous testing takes place prior to its release. It’s necessary. It makes commercial sense. After all, would you go ahead launching a product that customers hated? Who would? But incredibly this happens all the time. Foregoing user testing is often because of…


Information overload

​It can be difficult to find the balance when it comes to information provision – give too little and your users will become abandoned, lost in your site or product and unable to work out where to go next. However, the same result can happen if you provide too much data or instruction. It might…


Ignore users at your peril!

​It’s a tough thing watching user research take place. Beyond that glass mirror sits The User, specially selected to review “your work”. They look at the computer. They click through a prototype. And they verbalise feedback. Meanwhile, you, The Creator, furiously scribbles notes, recording the elements that are not resonating as well as you had…


Defining user experience​…and a welcome.

​If you’re new to the field of user experience then welcome to this blog! Hopefully in the months to come there will be plenty for you to see around here. I thought it only seemed right to kick things off with a post that attempted to explain precisely what user experience is. This is more…