Backup Jobs Failing Post Nov Rollup Install

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I wanted to post a final update to this post – we believe we now have the update fixed and this issue should be resolved.

12/1 – Resolution and Response To Comments

We have fixed KB3000853 both on Windows update and on download center, the KB article has also been updated to reflect the issue and resolution:

Known issues in this update

Symptom
Volume Shadow Copy Service (VSS) backups might fail after you install update 3000853. This issue occurs because an incorrect version of hotfix 2996928 was included in KB3000853.
Resolution
The KB3000853 update was re-released on November 25, 2014 to include the correct version of hotfix 2996928. If you have downloaded and installed a version of update 3000853 that is earlier than the November 25, 2014 version, you can obtain and install the revised update through Windows Update or by downloading the update from the Microsoft Download Center. Alternatively, you can install hotfix 2996928 separately.

Just to reiterate this issues only effected Windows Server 2012 systems.

-taylorb

 

11/24 – Update and Response To Comments

  • To our knowledge this issue only effects Windows Server 2012
  • While KB3000853 does include KB2996928, it has the wrong version of the update. Hence installing the downloaded copy of KB2996928 (which includes the correct version of the binary) addresses the issue.
  • We are working to fix KB3000853 to include the correct content, re-test the update and then replace the broken version on Windows Update and DLC.

-taylorb

 

11/19 – Original Post

We are getting reports that some customers are seeing backup jobs fail after installing the latest Windows Updates including the November rollup (https://support.microsoft.com/kb/3000853). 

We believe there is an issue with the KB3000853 update and are working to fix it as quickly as possible, in the interim downloading and applying https://support.microsoft.com/kb/2996928/ should address the problem.

I do personally want to apologize for the inconvenience or stress this may have caused – as soon as I have more details I will update this post.

-taylorb