Microsoft’s official support website is http://support.microsoft.com/. It has all kinds of resources like product FAQs, downloads, searchable KB articles, newsgroup pointers, and ways to reach people to help with your individual needs or feedback.
Unfortunately, I can’t give attention to individual customer issues. That’s because I work in product design and development, not customer support. Someone has to be focused on that or else we’d never ship anything! So, I’m going to have to leave your questions and comments to MS’s official channels which specialize in that. Please keep comments you post here general and about the loader or performance.