Customers must engage the support team in order to execute Disaster Recovery (DR) on any StorSimple appliance running a software version between v184.108.40.2064 and v220.127.116.118. With these software versions, there is a possibility that the DR process may not complete properly if there is a cloud connectivity issue. To avoid any potential for an incomplete DR workflow, it is mandatory that the support team be involved in any DR situation for appliances running these software versions.
- Do I need to be concerned about my appliance on which a DR was already done?
No, if the DR workflow was already successfully executed, there is no cause for concern.
- Are other version of the appliance software impacted when doing a DR?
Other than software versions 18.104.22.1684 through 22.214.171.1248, no other versions are impacted by this advisory.
- How do I contact the StorSimple support team for help with Disaster Recovery?
Please open a service request at this link or by calling the Microsoft support phone number for your region. The support team will contact you once we receive your service request and will guide you through the DR process.