Kris pointed me to this blog posting by Steven Verbruggen who decided to take SteveB up on his assertion that he reads his own email by sending him an email with some questions around our developer products.
Hats off to the boss – he replied and redirected Steven to S. Somasegar who subsequently followed up on the blog and then in the comments with this:
Over the last several years, we have tried to be more engaged and transparent with the community. That is definitely something that I have been a big proponent of in the Developer Division at Microsoft.
Also, Steve is usually pretty good at responding to people who reach out to him with suggestions, thoughts and ideas.