Customer Engagement Survey

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The folks at cScape have issued their Customer Engagement Survey again. This is the 2nd time around and I'm looking forward to it as the first was a good read and beautifully produced.

It's organised by E-consultancy in partnership with cScape and the survey is aimed at everyone who has an interest in how the digital environment is being used to develop more sustaining relationships between brands and customers.

There are questions around:

  • the value of customer engagement
  • how it can be measured
  • the latest engagement strategies and tactics being used inc. social media, gadgets, mobile etc.

It’s anonymous and should take around 5 minutes to complete. Naturally, participants will receive a free, advanced copy of the full research report (normal price £149) so if you have 5 to spare go do the survey.

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