I just read this story on Rick Segal's site and didn't know quite how to react. My initial thought was sadness and:
"this goes against everything we've been trying to so and say with the Blue Monster. we do great stuff, we're good, smart and warm people...and this behaviour, especially when published in to the blogosphere can damage all that hard work"
Then i read Joshua's view and changed slightly as he made some good points about it being a rookie mistake. Perhaps. If it did happen (and I don't know) it's was just rude and continues to propel the "big bad Microsoft myth"...which annoys me a lot.
Rick's right though
"What I am saying is that Microsoft's big challenge and yours as well, is to make sure your prevent one (or ten) arrogant people from destroying the hard work of 1000s of others."
Joshua's right too - we need to learn from this stuff and move on. Humility is something you can never have too much of.