BizSpark Startup of the Day - Customer Solutions Group
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The BizSpark startup of the day is Customer Solutions Group, based in the US. Below you will find an interview with Patrick Carter, Founder of Customer Solutions Group. All the best to them and congratulations for being the startup of the day!
Website: www.csgresults.com
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Tell us who you are and your role in the company:
I am the founder of Customer Solutions Group, LLC and responsible for CSG's overall leadership and vision. My background consists of more than 22 years' experience in customer experience management, direct marketing, analytics, consulting, and executive management.
What did you do before creating your company?
As a direct marketing executive, I served as president and CEO of TBi, an Omnicom Group, Inc. company, where I was responsible for establishing our agency as a leading provider of database marketing solutions. And in the realm of senior CRM leadership, I have managed CRM consulting practice areas as global managing partner of Scient's Global CRM practice and as senior leader of the CRM practice area within Ernst & Young's Business Intelligence service line. As a global BPO executive, I have led Global Financial Services and Solutions for a billion-dollar customer management/BPO corporation. I started my career in technology innovation as AT&T Computer Systems’ Bell Labs Laison to MIT’s strategic computing group. My clients include Microsoft, Qwest, AT&T Wireless, AT&T, MCI, British Airways, FedEx, Staples, Best Buy, Lloyds TSB, American Airlines, JP Morgan Chase, HSBC, CitiGroup, Tyson Foods, Walmart, and others. I hold degrees in Marketing and Management Information Systems from Syracuse University.
How do you feel being the most promising ‘Startup of the Day’ per Microsoft BizSpark?
It is a great opportunity and an honor. We appreciate the recognition by the BizSpark team for the hard work and thinking of our team. We have created an innovative solution for a key experience (shopping) in every consumer’s life that we are proud to announce and honored to be recognized for.
What is your company’s mission?
Customer Solutions Group is a Denver-based customer experience innovation firm devoted to applying new domain technology from the customer’s point of view.
In 140 characters or less, tell us what your company does:
CSG’s mission is focused on innovating the retail shopping experience– across channels.
How did you get the idea for your company?
In my years with consulting firms we focused on “inside-out” technologies and processes that inconsistently converge on the customer. In my agency years, we focused on more transient messaging and branding around the customer experience, yet our clients were not “wired” to fulfill that promise. Our platform at CSG is about “seeing and solving the multi-channel experience problem” from a customer’s perspective in a sustainable way - fulfilling the brand promise through a sustained and consistent shopping experience, yet remaining grounded in the practical realities that many retailers face.
Tell us about your funding history. Are you currently looking for funding? If so, how much?
We are self funded.
How many employees do you have? How many developers?
10 employees; 7 developers; total team of 17.
Are you hiring?If yes, what are you hiring for and where?
Yes.
Which platform are you building on?Why?
Azure and Silverlight.
Where do you see opportunities today in the Software/Internet area?
Real-time Web services.
What do you think about the BizSpark Program?
I am honored to be a part of the BizSpark program and to be recognized along side of such a distinguished group of individuals and companies creating innovation across industries.
Do you have any advice for young Software entrepreneurs?
Stay in front of your client and keep your “idea” rooted in reality.
Who’s your role model?
My Mother, Helene. She taught me that there is no substitute for hard work and family. Also, my Wife, Karen. I thought I knew what love and support meant…She redefined it.
What’s the ONE THING you would like readers to take away from this interview?
CSG is a Denver-based customer experience innovation firm devoted to applying new domain technology from the customer’s point of view.
Published: 12/20/2010 9:58 AM
Company: Customer Solutions Group