Error 11032 Unable to install Windows Installer MSP while installing security patch KB 948109 on SQL 2005 instance
While installing security patch KB 948109 on SQL Server 2005, the installation of the patch may fail. In order to find the cause of the failure we need to look into the setup bootstrap logs which are located in the following location,
C:\Progarm Files\Microsoft Sql Server\90\Setup Bootstrap\LOG\Hotfix\Summary.txt
One of the cause of the failure can be Error 11032 which is reported in the summary.txt as shown below,
<Summary.txt Excerpts>
Product Installation Status
Product : SQL Server Database Services 2005 (SQLCMSP6)
Product Version (Previous): 3042
Product Version (Final) :
Status : Failure
Log File : C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Hotfix\SQL9_Hotfix_KB948109_sqlrun_sql.msp.log
Error Number : 11032
Error Description : Unable to install Windows Installer MSP file
-----------------------------------------------------------------------
Product : SQL Server Analysis Services 2005 (SQLCMSP6)
Product Version (Previous): 3042
Product Version (Final) : 3068
Status : Success
Log File : C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Hotfix\OLAP9_Hotfix_KB948109_sqlrun_as.msp.log
Error Number : 0
Error Description :
----------------------------------------------------------------------------------
Product : SQL Server Reporting Services 2005 (SQLCMSP6)
Product Version (Previous): 3042
Product Version (Final) : 3068
Status : Success
Log File : C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Hotfix\RS9_Hotfix_KB948109_sqlrun_rs.msp.log
Error Number : 0
Error Description :
-----------------------------------------------------------------------
</Summary.txt Excerpts>
The same error comes up for the Database Services as well as for the other services like Reporting Services and Analysis Services.
CAUSE
=====
During the installation of the Hotfix (948109 in my case) the Windows installer looks for the folder FTData in the location "C:\Program files\Microsoft sql server\MSSQL.X\MSSQL\FTdata". (MSSQL.X is the folder for the relevant instance)
However if the FTData folder has been willingly or unknowingly deleted from the location C:\Program files\Microsoft sql server\MSSQL.X\MSSQL\, then the setup of the HotFix may fail with error 11032 and an error similar to the below error will be reported in the HotFix.log and SQL9_Hotfix_KB948109_sqlrun_sql.msp.log.
HotFix.log
=======
· 18/2008 18:08:30.614 Registry: Opened registry key "Software\Policies\Microsoft\Windows\Installer"
· 08/18/2008 18:08:30.632 Registry: Cannot read registry key value "Debug"
· 08/18/2008 18:10:02.595 MSP returned 1603: A fatal error occurred during installation.
· 08/18/2008 18:10:03.057 Registry: Opened registry key "Software\Policies\Microsoft\Windows\Installer"
· 08/18/2008 18:10:03.075 Registry: Cannot read registry key value "Debug"
· 08/18/2008 18:10:04.205 Copy Engine: Error, unable to install MSP file: e:\73ee7eecf2f2f0aa67706f3e\HotFixSQL\Files\sqlrun_sql.msp
· 08/18/2008 18:10:04.222 The following exception occurred: Unable to install Windows Installer MSP file Date: 08/18/2008 18:10:04.222 File: \depot\sqlvault\stable\setupmainl1\setup\sqlse\sqlsedll\copyengine.cpp Line: 807
· 08/18/2008 18:10:09.275 Watson: Param1 = Unknown
· 08/18/2008 18:10:09.344 Watson: Param2 = 0x2b18
· 08/18/2008 18:10:09.378 Watson: Param3 = Unknown
· 08/18/2008 18:10:09.446 Watson: Param4 = 0x0
· 08/18/2008 18:10:09.481 Watson: Param5 = copyengine.cpp@807
· 08/18/2008 18:10:09.498 Watson: Param6 = Unknown
· 08/18/2008 18:10:09.515 Watson: Param7 = SQL9
· 08/18/2008 18:10:09.532 Watson: Param8 = @
· 08/18/2008 18:10:09.566 Watson: Param9 = x86
· 08/18/2008 18:10:09.583 Watson: Param10 = 3068
· 08/18/2008 18:10:09.601 Installed product: SQL9
· 08/18/2008 18:10:09.618 Installing product: OLAP9
· 08/18/2008 18:10:09.875 Registry: Opened registry key "Software\Microsoft\Windows\CurrentVersion\Uninstall"
· 08/18/2008 18:10:09.926 Installing instance: SQLCMSP6
· 08/18/2008 18:10:09.960 Installing target: KDESQLDBOP6
· 08/18/2008 18:10:09.995 Stopping service: MSOLAP$SQLCMSP6
· 08/18/2008 18:10:17.103 Stopped service: MSOLAP$SQLCMSP6
· 08/18/2008 18:10:17.137 Installing file: sqlrun_as.msp
· 08/18/2008 18:10:17.154 Copy Engine: Creating MSP install log file at: C:\Program Files\Microsoft SQL Server\90\Setup Bootstrap\LOG\Hotfix\OLAP9_Hotfix_KB948109_sqlrun_as.msp.log
· 08/18/2008 18:10:17.171 Registry: Opened registry key "Software\Policies\Microsoft\Windows\Installer"
· 08/18/2008 18:10:17.189 Registry: Cannot read registry key value "Debug"
· 08/18/2008 18:11:23.909 MSP returned 0: The action completed successfully.
SQL9_Hotfix_KB948109_sqlrun_sql.msp.log
============================
MSI (s) (48:50) [18:24:03:651]: Executing op: CustomActionSchedule(Action=CAFTEInstallFTERef.68C6D15C_77E0_11D5_8528_00C04F68155C,ActionType=1025,Source=BinaryData,Target=InstallFTERef,CustomActionData=C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\FTERef\|C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\FTData\)
MSI (s) (48:9C) [18:24:03:667]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI416.tmp, Entrypoint: InstallFTERef
FTECa.DLL: INFO: FTE: InstallFTERef(), Entering...
FTECa.DLL: INFO: FTE: GetFTERefInstallParams: FTERef : C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\FTDataFTECa.DLL: ERROR: FTE: InstallFTERef: Fail to create FTERef file: C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\FTData\noiseCHS.txt, Err=3
MSI (s) (48:50) [18:24:04:763]: User policy value 'DisableRollback' is 0
MSI (s) (48:50) [18:24:04:763]: Machine policy value 'DisableRollback' is 0
Action ended 18:24:04: InstallFinalize. Return value 3.
RESOLUTION/WORKAROUND
===================
We need to create FTData folder in the location C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\FTData (in my case) and rerun the setup and the setup completes without any errors
Parikshit Savjani
SE, Microsoft SQL Server