SQL Server Support FAQ

How often should I expect to hear from my Support Engineer? This will vary based on the issue and its impact to your business.  If you have specific preferences for frequency of contact, time of day, or method (prefer phone vs. e-mail), please discuss this with your support engineer.     My Support Engineer is…


Tools of the Trade: Part III – Kerberos (I)

In this series of posts, we’re going to take a look at some of the tools we at Microsoft Developer Support — Database commonly use, how to use them, and the types of issues they can be used to resolve.    In this article, Adam Saxton starts down the long road of double-hop troubleshooting by…


Tools of the Trade: Part II – The Repro

In this series of posts, we’re going to take a look at some of the tools we at Microsoft Developer Support — Database commonly use, how to use them, and the types of issues they can be used to resolve.   This post might seem like a bit of a stretch.  For one thing, it’s…


We upgraded our servers to Windows 2003 SP1, and now our data-driven application fails with strange errors!

Problem Description After upgrading an application server or database server to Windows 2003 SP1, the application encounters errors originating from data-access components.  Typically we’ll see this when one server in the application server/database server scenario is updated and the second server is left on a previous version of the OS (particularly Windows 2000 Server).  …


Installing MS06-061 on NT4

When installing MS06-061 for MSXML4 SP2, you may receive the following error when trying to run msxml4-KB925672-enu.exe:   The specified program requires a newer version of Windows.   NOTE – Before installing this update, please make sure you have already installed SP2 for MSXML4.   In order to install the update properly, you need to…