Excel 2016 PivotTable timeout error on SSAS data source after 1 minute


Excel 2016 PivotTable report may generate an error message after running the report for 1 minute. The connection timeout was exceeded.

This problem only happens if you have the build number 11.0.9167.412 of the SSAS OLE DB Provider shipped in Excel 2016 update. You can check the following files and see if the version is build 9167.

C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesX86\Microsoft Analysis Services\AS OLEDB\110\msolap110.dll for 32-bit

C:\Program Files\Microsoft Office\root\VFS\ProgramFilesX64\Microsoft Analysis Services\AS OLEDB\110\msolap110.dll for 64-bit

If I replace this dll from an earlier version, for example, build 11.0.9166.514, then the problem is resolved.

This is a known problem, and the dev team is investigating the cause and the fix. I expect a fix should come soon in an Excel update.

Excel 2013 does not have this problem.

[Update 6/10/2016]:
The fix will be in July's Current Channel/Insider's Channel Office 365 update release.


Comments (2)

  1. Jeff Clark says:

    Can anyone confirm that this fix is available now?

    I asked our Help Desk to download the latest version and applied it.

    The Product version went from 11.0.9167.412 to 11.0.9166.33, which appears to be a downgrade.

    Another Office Update apparently ran later because the DLL mysteriously went back to 9167 again, so I had to downgrade it again.

    I would think the fix should have a newer version number?

    Thanks.

    1. LocTeam says:

      The fix is available in Office 265 current channel update. it may not be available if your update schedule is in the delayed channels.

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