User Profile Sync service Stuck on Starting​​,: Index (zero based) must be greater than or equal to zero and less than the size of the argument list


 

Got this while troubleshooting a Customer case where  the User Profile Sync service would be Stuck on starting with following being logged ULS Logs

08/07/2015 18:39:30.84        OWSTIMER.EXE (0x1C3C)        0x2CFC        SharePoint Portal Server        User Profiles        9q1j        Medium        ILM Configuration: Opening firewall ports.     

08/07/2015 18:39:31.05        OWSTIMER.EXE (0x1C3C)        0x2CFC        SharePoint Portal Server        User Profiles        9q1k        Medium        ILM Configuration: Starting services.      

08/07/2015 18:39:31.05        OWSTIMER.EXE (0x1C3C)        0x2CFC        SharePoint Portal Server        User Profiles        9q15        High        UserProfileApplication.SynchronizeMIIS: Failed to configure ILM, will attempt during next rerun. Exception: System.FormatException: Index (zero based) must be greater than or equal to zero and less than the size of the argument list.

at System.Text.StringBuilder.AppendFormat(IFormatProvider provider, String format, Object[] args)

at System.String.Format(IFormatProvider provider, String format, Object[] args)

at Microsoft.Office.Server.Administration.ProfileSynchronizationServiceInstance.IsStarted(ServiceController controller)

at Microsoft.Office.Server.Administration.ProfileSynchronizationServiceInstance.WaitUntilStarted()

at Microsoft.Office.Server.Administration.UserProfileApplication.SetupSynchronizationService(ProfileSynchronizationServiceInstance profileSyncInstance).       

08/07/2015 18:39:31.05        OWSTIMER.EXE (0x1C3C)        0x2CFC        SharePoint Portal Server        User Profiles        9i1u        Medium        UserProfileApplication.SynchronizeMIIS: End setup for ‘UPA1’.      

 

Possible Causes  & remediation steps

1. Check for dependency on  FIM service .

image

# If there is a Dependency , Then go the Regkey "DependonService" & remove it . Had Seen that one of the customer had a dependency set some how , while their should not be any

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\FIMService

image

 

 

2. follow the following action plan to increase the service startup timeout:

1. Click Start, click Run, type regedit, and then click OK.

2. Locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control

3. In the right pane, locate the ServicesPipeTimeout entry. If the ServicesPipeTimeout entry does not exist, you must create it. To do this, follow these steps:

On the Edit menu, point to New, and then click DWORD Value.

Type ServicesPipeTimeout, and then press ENTER.

Right-click ServicesPipeTimeout, and then click Modify.

4. Click Decimal, type 300000, and then click OK.This value represents the time in milliseconds before a service times out.

5. Restart the computer.

6. Restart the UPA sync service.

 

Post By : Rajan Kapoor [MSFT]


Comments (2)

  1. Piotr Siódmak says:

    Hi,

    Is the registry value documented anywhere?

  2. SymV says:

    I had the same User Profiles 9q15 error and turns out the FIM service was trying to access the internet for CRL Checking.
    Since my Farm is on an offline network, UPS failed after multiple DNS Lookup attempts.
    With fiddler these addresses were trying to be accessed :
    1) DNS Lookup for “ctldl.windowsupdate.com” failed
    2) 401 UNAUTHORIZED for crl.microsoft.com
    I disabled CRL Checking in Internet Explorer’s Internet Options and UPS started

    Best Practices for CRL Checking on SharePoint Servers
    https://blogs.msdn.microsoft.com/chaun/2014/05/01/best-practices-for-crl-checking-on-sharepoint-servers/

Skip to main content