As you may or may not know, my primary geography of responsibility is basically the entire western United States. Scaling to support thousands of customers involves a lot of prioritization, packed travel schedules, and “breadth”-type activities.
While I think I’m pretty good about replying to email and phone calls (let me know here), I’m always looking for other manners to be more accessible to customers. To this end, I’ve set up virtual office hours for this spring (running through June 2013). I’ll be holding office hours every Friday (well, most Fridays ;)) for 1 hour (and will add more time if this becomes at all popular) in the mornings (9AM Pacific, 10AM Mountain).
To do this, I’m following the lead of some of my peers and using OHours.org to manage online office hours. Per that site, here’s how it works:
- Each office hours session is broken into 4 15-minute segments
- Anyone can RSVP for a 15-minute session
- Upon RSVP, I’ll send Lync and phone info to you
I think the advantage to using this process is that I’ll know if anyone plans to show up. There’s no point in sitting on a Lync call if no one plans to join!
Here’s the link to view and sign up for my office hours: https://aka.ms/SteveLangeOfficeHours
Please feel free to sign up and join me for a chat one of these Friday mornings!