Synaptics touchpad drivers and Windows Vista

It seems a number of folks have been having problems finding touchpad drivers for Windows Vista. I recently started trying out Vista on a laptop at home which happens to have a Synaptics touchpad. Without the drivers and its enhancement programs, using the touchpad can be problematic. Eventually I found out that the latest Windows 2K/XP version of Synaptics' drivers from works fine in Vista (at least on builds 5456+). Some of their older versions like the one that came with my laptop doesn't work in Vista but the on their site does, so perhaps they fixed the problems in the latest releases.

The other major touchpad vendor is Alps Electric. Unfortunately I cannot seem to find any publicly available driver downloads on their site. Hopefully their XP drivers also work on Vista. Anyone knows?

P.S. On build 5472 there is a bug in the built-in unzip which might cause problems with zipped downloads. Use a third party unzip tool like WinZip etc.

Comments (47)

  1. JasonE says:

    I have RC2 on my laptop, and it just received an optional update that installed the synaptic drivers (V6.2) and their tool for configuring it.

  2. Donnie says:

    I have a Dell Inspiron 9300 and installed Vista, the only problem is the scrolling doesn’t work on the Alps touchpad.  I searched the Dell driver site for downloads and found this one.

    However, my system isn’t listed as being support so I am not sure if it would work or not.

  3. Fellow says:

    You might find this interesting.  After reading earlier post I decided to install ALPS touch pad driver from the dell site(link above) over on to my compaq presario R3200 laptop running windows vista and it works great.  Scroll, gasteures, etc…

  4. THANK YOU! says:

    Donnie you saved my life.. i spent HOURS looking for a way to get the scrolling on my touchpad back.

  5. Taylor says:

    Not so much luck for Toshiba! I have a G20 and the company is basically telling me that I’m stuck and on my own… they don’t seem eagre to help or release drivers… surely the software is essentially the same to get the touchpad/buttons/video card working?

    Anyone have any luck using any drivers to make Toshiba controls work?

  6. Mark says:

    hi i have a compaq R3000 and i cannot get the scroll pad to work … can anyone help

  7. JoeB says:

    Same here. I have an HP nx9110 upgraded to Vista, and the Synaptic Touchpad scroll feature doesn’t work anymore. I tried upgrading the drivers, still no luck.

  8. Jonathan says:

    I installed the Dell driver on my Inspiron and voila!!! I have scroll capability again. Thanks a million my friend.

  9. Damn says:

    In respect to Toshiba (Satellite) series you can download ALPS touchpad drivers directly from Toshiba,

    However, make sure to install the driver directly from Device Manager, otherwise Vista will keep nagging you on startup with security issues. Do NOT install driver with setup from driver folder itself. Simply unzip into a folder and then install through Device Manager. It works for me.

    The only thing is that it takes about 1 minute before it starts at start up. So anyone on this?!?!?!? Ta!

  10. sahil jain says:

    dude i m using HP 2214tu. Vista came preloaded. the problem i face is that wen i put my system on hibernate and come back the scroller of my synaptics touchpad doesn’t work. but we i restart the windows t works fine!

  11. I installed windows vista on my dell lattitude

    d620, now I can not control my touch pad on my laptop when I plug in my PnP mouse, It has become so disruptive, it in terfers with my typing for my school work.

    Vista completely wipe out my control of the touch pad,

    I already adjusted the Bios setting, but it just list the ps/2 mouse, not the PnP mouse.

    Where do I find the drivers for the control of the touch pad when I plug In my PnP mouse.

  12. amanda says:

    I was told by Dell to install the Alps driver for the cursor hopping thats happening in vista.

    Unfortunately install keeps failing.

  13. RS says:

    ALPS touchpad driver does not work in Vista. It gets a program compatibility issue

  14. mike says:

    the touch pad is alive again!!!!! thanks!!! inspiron 6000. vista ultimate

  15. Kate Parry says:

    Okay, I’m not a whizz at computer stuff so please bear with me!!

    I’ve recently bought a Toshiba Satellite L30-11D Laptop which has a Synaptics Touchpad and came installed with Windows Vista.

    I keep getting a bubble come up saying that ‘the advanced features of the touchpad have been disabled as the driver has detected another pointing device.’ I don’t have another pointing device!!!

    This is becoming more frequent; to the point that I have 5mins before I have tab my way around my laptop, which is simply a nightmare!

    Has this happened to anyone else & how can I fix it?!

    Many many thanks!

    Kate x

  16. Garry Trinder says:

    Wow I’m amazed that people are still posting to this really old blog posting of mine.

    To Kate, well I’m not sure but one thing I can think of is that perhaps your laptop comes with Bluetooth and somehow its detecting another Bluetooth mouse nearby, although this is highly unlikely. I would suggest you head over to Toshiba’s website and get the latest updated drivers and utilities for your touchpad. If that doesn’t work then uninstall it and try the one directly from Synaptics’ website.

  17. Blacksky says:

    Thanks a ton Donnie!!

    Was looking for the right drivers and your link just had the perfect match for my Dell Inspiron 6000 (bought in UK) laptop.

    Couldnt even find them on the UK site.

  18. Swin says:

    I have the same problem on an Acer 4233 WRT hibernation in Vista and that the synaptics scroll stops working. It appears as though the driver crashes as although the icon is still in the taskbar and you can mouse over to get the a tool tip, the driver properties wont show if you double click on it or try and look at the properties through control pannel/

  19. helen says:

    My alps touchpad hasn’t scrolled for a long time either. I have inspiron 9300 and update every week.

    I checked that driver download and it said I already had that version and asked if I wanted to install anyway. I didn’t. However should I?

  20. RS says:

    Hi everybody.

    I am apologizing in advance for a little bit offtopic. I have notebook toshiba P200 with synaptics touchpad. Everything was fine until I deactivated it and installed net framework. Installation crashed, damaged somehow "toshiba flash cards" software (which i used to deactivate the touchpad) and since then, I cannot get touchpad working. Even unistalled the toshiba software and reinstalled synaptics drivers. Please help me or just be so kind and redirect me on some other forum which is aimed on this problem. Thank you very much.

  21. MS says:

    I have a Toshiba Satellite A135-S4527, off late i have seen that the touch pad does not scroll as it used to do. To enhance the speed i had disabled a few start programs etc…now i don’t know if that is the reason. My laptop came with Windows Vista preloaded and i remember it had a synaptic driver, coz i used to get messages in between some of the programs…pls tell me what to do?should i install something to re-use the touchpad scrolling(i can not scroll up and down but can do simple pad movements….

  22. Inspiron 9300 says:


    sorry to be off topic, but my inspiron 9300 touch pad has problems, when my laptop starts up, the mouse pad works but no butons work, nore does clicking the pad itself. after hibernating the laptop and re open it, the left button starts but the right doesnt. i have overcome this by making the top left corner of the pad act as the right press. could someone e-mail me with suggestions… if any. thanks a lot… edward –

  23. Simone says:

    Finnaly i found people with the same problems, also it isn’t in my own languages. I’m from the Netherlands so i hope you all will understand me.

    I have a Toshiba Satelite A110-156 Since February 2007.

    A few months later i installed with a BIOS Upgrade Windows Vista Home Premium.

    Since then my touchpad failled to scroll.

    the driver on the Toshiba site isn’t an sollution. I have to agree with three pop up ( security ) before de scrolling workes.

    I’m at work now, but wil try de above drivers ( also those from Dell )an hope that de problem is solved then.

    I wanna tell you that Toshiba Helpdesk will not help me, i called them wat costs me E30,00 and they could only say that they didn’t reconiged the problem en that they will call me back, what they never did till now.

    Hopefully the problem will be solved for all of us.!

  24. Cindy says:

    We were having the same scrolling problem with our Toshiba Satellite with Synaptics touchpad and VISTA.  We downloaded the ALPS driver from the Toshiba website, just because nothing else would work (including no help from the helpdesk) and I’ll be darned it works great now! Hope this helps.

  25. Phil says:

    Was having the same problem with our new Compaq Presario running Vista with a Synaptics touchpad.  I used the ALPS driver at first but really wanted to get back the advanced options.  I downloaded the Compag Synaptics driver here:

    uninstalled the current ALPS driver, restarted in Safe Mode and installed the Synaptics.  Everything seems to be fine now and I have all my advanced options back!!  Cheers!!


  26. michele says:

    Thanks for that link to the Alps touchpad driver on Dell’s site.  I upgraded my inspiron 9200 to Vista Business and lost the scrolling capability on my touchpad, as the only driver installed was for a generic PS2 mouse.  When I went to Dell’s site and put in my service tag, it only listed the old Alps driver which I had on disc which was not compatible with Vista. Your link worked like a charm.  Thanks Donnie!

  27. ameer says:

    I got toshiba with the same problem for some reason the toshiba server are so slow taking hours just to download

  28. Cynth says:

    Hey guys.

    I am really bad concerning Computers and laptops, but I need help. The touchpad of my pretty new HP Pavilion dv9000

    is screwing me up.

    It works for a while, and then the scrolling stops working. It´s really annoying.

    Could you help me, pleeeease?


  29. Hieu Nguyen says:

    hi there

    I’ve an acer laptop with the same problem with these guys, my touchpad is not connected and stop working without any reason and it’s damn annoying !!! does anybody here know how to fix it?????

  30. stephen says:

    hey,try uninstalling the driver in the device settings menu. Choose to "show hidden" and look under mice and other pointing devices.

    or go into program files and delete the synaptics hardware.

    My keyboard and my touchpad on my aspire did not work and doing this solved both problems…

  31. jane says:

    I have a Toshiba laptop w/synaptics mouse. It seems ever since Microsoft did their upgrade my mouse has become erratic. I’ve tried uninstalling & reinstalling, updating, I even restored my computer with the factory CD. AND… again, same problem. Erratic mouse. I click on X to close & it minimizes, I click on a link & it closes the window.

    Toshiba wants me to send the computer back via mail. Synaptics, of course, won’t help. Microsoft won’t help. This is an absolute nightmare.

  32. Ken says:

    I lost the scrolling features of the Synaptics touchpad when I installed SP1 for Vista. I have tried loading the latest driver from Synaptice but still cannot get the features back.  More to the point I cannot turn off the wretched tapping feature.

  33. Ian says:

    Hi Ken,

    Yes I recently installed Vista SP1 and now the latest Synaptics driver crashes every so often, killing my scrolling. Very annoying. Should have avoided SP1…

  34. Andy says:

    Nothing really to the point here, but i find if i go on porn, mine stops working. Roll back a driver and it works fine, just dont let vista do shitty updates all the time, or deselect updates for the mouse drivers.

  35. Bongart says:

    Thought people might find this interesting.

    Toshiba Qosimo F45, Vista from the factory.  It locked up, and ever since, no touchpad.  However… and here is the fun part… booting to Linux or BartPE (WinXP PE essentially) and the touchpad works perfectly.  If I boot to Vista from the HD OR if I boot to a Vista PE, the touchpad will NOT work.

    How is THAT for funky…

  36. Kator says:

    Mine just jumps around like its on meth whenever I touch it.  or it just doesn’t move at all.  I’ve uninstalled the synaptic drivers and installed the alps ones, not sure if that will work with this thing but its worth a shot.

  37. I had to install Synaptics Touchpad on a Windows XP and got the error:

    "“Cannot Install this Hardware   There was a problem installing this hardware  Mouse  An error occurred during the installation of this device.  Access is denied”

    These are the steps that got rid of the error:

    Bootup into safe mode and try the install from there.

    Failing that,

    Update the BIOS and boot into safe mode and try installing again

    Failing that,

      1. Log on to the computer by using an account that has administrative credentials.

      2. Click Start, click Run, type regedit in the Open box, and then click OK.

      3. Locate the following registry key:


      4. Right-click the subkey that is related to the device that is experiencing the symptom, and then click Permissions.

      5. Click Advanced, and then click the Permissions tab.

      6. Make sure that the following default permissions are configured:

             * Everyone: Read

             * System: Full Control

      7. Click to select the Replace permission entries on all child objects with entries shown here that apply to child objects check box, and then click Apply.

      8. Click Yes, and then click OK two times.

      9. Quit Registry Editor.

     10. If the issue is not resolved, repeat this procedure, and grant full control permissions to the Everyone group on this subkey.

    Repeat with registry key:


    # Right-click PCI, and then click Permissions.

  38. Luke says:

    Short Fix:

    search for the file "SynTPEnh.exe", and just open this everytime the scroll stops working. You can also find the file in the task manager and open containing folder of whatever it’s called.File locaiton or something.

  39. wguru says:

    Synaptics touchpad drivers might well only install correctly if using device mgr’s  device mgr’s reinstall the synaptics drivers (after first using device mgr’s uninstall).

    After initially failing to do it that way, I didn’t notice that the scroll icon wasn’t appearing (as touchpad scrolling wasn’t working) even though the touchpad seemed to be working (click buttons too), moreover at every re-boot I was seeing a popup titled "Open file – security warning" which referred to ‘The publisher could not be verified…Name: SynTPEnh.exe Publisher: Unknown’.

    Clicking it’s "Run" did nothing and every re-boot the popup reappeared.  Just before I ran across forum posts advising how to correctly reinstall this, I unticked the popup’s always ask before opening this file", thereafter I used device mgr as mentioned and no more popup at re-boot, plus the scroll icon (and touchpad scrolling) were re-enabled.

    All this as I’d inadvertantly pressed Fn_F7 on my Acer Aspire One’s (XPH/SP3).

    Interesting that the so call Windows Device Manager’s properties for the driver says it was enabled and working properly, when the damned thing obviously was disabled.

  40. JJ says:

    I have the same problem with my Compaq Presario Laptop which is running Vista. Every now and then when I come back from Suspend or Hibernate I can’t use either scroll pad.

    The only solution I have is to Ctrl Alt Del and then use the task manager to end the process SynTPstart.exe which is the file that starts up the touchpad. If you then search for that file and start it up again the pad works fine.

    Still a pain but much quicker than restarting the machine. There must be some issue that locks up the Synaptics program upon resume.

    You’ll know you got the right file by looking at the synaptics tray icon. It should disappear and reappear during the process.

  41. Mags says:

    I’m having problems with the magnification on my new Acer laptop. It’s too sensitive and when I’m working it suddenly enlarges or becomes too small to see. I’d like to be able to read some instructions somewhere on how to use this touchpad.

  42. Rene says:

    I have a Toshiba Satellite P100 & the touchpad has gone crazy.  Everything I even take the cursor near, it will select, highlight, or click on. I can’t move the cursor across the screen at all, bc it clicks on everything from point A to point B. It has made my laptop completely useless… no one can stand to do anything on it anymore.

    I downloaded a driver off Toshiba’s website, but it was dated 2006 and my computer was purchased after that, so I doubt it is newer.

    Any other ideas?

  43. Brian says:

    I have a Toshiba L45-S7423 (Satelite). The touchpad was hit and miss for a while after start up but then would work fine. I used a bluetooth "thing" one time and now the touchpad and wireless mouse do not work! It doesn’t even recognize the mouse if is connected with the usb  cord…only when wireless. I cannot navigate well enough on the toshiba website to download a driver. Any suggestions?

  44. hafeez says:

    i had a problem with my laptop  touch pad

  45. Maryelle says:

    HPAdvisor keeps sending update alerts on this; but I can't find it on my laptop programs.  What gives"  Is it called something else?

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