Convert an FAQ to a Chatbot


One of the exciting announcements this week was the latest addition to Microsoft Cognitive Services: QnA Maker. QnA Maker is a free, easy-to-use, REST API- and web-based service that trains AI to respond to users’ questions in a more natural, conversational way. To test it out, I decided to build a concept chatbot for L’Oreal. QnA Maker works in three steps: extraction, training and publishing. To start, feed it anything from existing FAQ URLs to documents and editorial content. I located one of the L’Oreal FAQ’s covering Cosmetics, Skincare, Hair Color and Haircare and used it as my training data.

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QnA Maker locates & extracts all possible questions and answers from the link to the FAQ. The FAQ can also be provided using a .tsv, .pdf, .doc or .docx file. Check out the easy to follow steps at http://bit.ly/2hEPv3z 

QnA Maker is available as a template on Azure Bot Service. Once I trained and published the QnA service, I used the Azure Bot Service to create a chatbot using the QnA template. Try out the chatbot by adding the L’OrealBot to Skype

Here is a video capture of the chatbot: https://youtu.be/ZlM78lYhJIk

Here are a few more examples of Chatbots that I built using the QnAMaker:

L’Oreal:

Video: http://bit.ly/2hE9vpp

To Add to Skype: http://bit.ly/2hHxj8X

The bot was trained using this FAQ so the questions are limited to whats in the training data: http://bit.ly/2hHt5yr

 

Home Depot:

Video: https://youtu.be/9JQlq1DZtLs

To Add the bot to skype: http://bit.ly/2h0rK9e

The bot was trained using this FAQ so the questions are limited to whats in the training data: http://thd.co/2h0zoAq

I also used a public forum on answers.com to train the bot. the forum is at http://bit.ly/2hOsxGY

 

Woolworths, Australia

Video: https://youtu.be/6rfrwQsqwU0

To Add the bot to skype: http://bit.ly/2ib3Mbf

Training Data:

·         https://www.woolworthsrewards.com.au/support.html

·         https://everydaygiftcards.com.au/gift-cards/learn-more/faq.jsp

·         http://www.woolworthsglobalroaming.com.au/Info/Faq.aspx

·         https://mobile.woolworths.com.au/support.html

·         https://insurance.woolworths.com.au/help.html

 

Delta Airlines:

Video: https://youtu.be/0xsRcmCO9kA

Add the Bot to Skype via: http://bit.ly/2hRXjia 
The bot was trained using this FAQ: http://www.delta.com/content/www/en_US/support/faqs.html 
& this Answer.com forum: http://bit.ly/2h2IZ7W

 

Estee Lauder:

Video: https://youtu.be/KZyDINS_B4Q 

Add the Bot to Skype via: http://bit.ly/2ifwxDp

The bot was trained using (this means questions should be restricted to topics in the below FAQs)
http://www.esteelauder.com/customer-service/faqs
http://www.esteelauder.jobs/faqs.html
https://www.elcompanies.com/investors/investor-resources/faqs

 

The Body Shop

Video: https://youtu.be/pcWy_X08WlU

Add the Bot to Skype http://bit.ly/2hS1LMJ

The bot was trained using (this means questions should be restricted to topics in the below FAQs)

https://help.thebodyshop.com/en-gb (Most popular questions – All Areas)


 

 

 

If you are heading over to the National Retail Federation’s Big Show 2017 in January, make sure to visit us at the Microsoft Booth (Booth #2803). Here you will be able to see for yourself how Chatbots can enable retailers to better engage with customers during the customer journey. 

 


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