Luxury Retail & IoT

A Big THANK YOU to Audrey Piquemal for the collaboration and opportunity to keynote the G9+ Conference (Luxe et Digital : Réinventer les standards de l’expérience client) in Paris last week. My session was on IoT and how it impacts the Luxury Retail Sector. The conference had an interesting panel discussion that included panelists from…

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Convert an FAQ to a Chatbot

One of the exciting announcements this week was the latest addition to Microsoft Cognitive Services: QnA Maker. QnA Maker is a free, easy-to-use, REST API- and web-based service that trains AI to respond to users’ questions in a more natural, conversational way. To test it out, I decided to build a concept chatbot for L’Oreal….

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