Microblogging/Twitter in Retail

Press releases, Company Sites, White papers are great forms of communication but Microblogging stands out when urgency and time sensitivity is of the essence. Many people use Twitter for business-to-business communication, and retailers are also experimenting with consumer-focused communication; aside from the cost of labor involved in posting, the service is free.  For example, Whole…

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Office Web Applications

First Look: Office 14 for Web Watch Antoine Leblond, Senior VP of Office Productivity and Chris Bryant, Group Product Manager demonstrate Office 14 for the Web.

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Online Communities for Retail

For a Retailer, embracing communities can help build better services and boost customer loyalty. Through online communities, customers can participate in defining new features and services. They can also be the source of real-time feedback to help change the way the business works. Customers are a bigger source of innovative ideas than R&D and can…

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WEBCAST: Democratizing Business Intelligence Solutions for Retail

Language(s): English. Product(s): Microsoft Office PerformancePoint Server. Audience(s): Business Decision Maker. Duration: 45 Minutes Start Date: Monday, November 03, 2008 11:00 AM Eastern Time (US & Canada)   Event Overview The challenges facing today’s business leaders of retail-based organizations can be overwhelming: accessing and understanding customer data, delivering information and insights to the store manager…

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Social Shopping

Shopping is a social activity and more and more retailers are realizing that they need to embrace social computing (or the “groundswell” as explained in an excellent must-read book by the same name by Charlene Li and Josh Bernoff). Offline, people don’t change behaviors quickly, so companies can develop loyal customers. Online, people can switch…

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Self Checkout vs Registers

As we explore more efficient ways for the customer to be in and out of the store as quickly as possible without losing out on customer touch, customer centricity and cross-selling we have been looking at several technologies for self-checkout ranging from RFID to MediaCart. Self checkout systems are revolutionizing the retail industry. Self checkout…

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