My slides from AIMIA Customer Experience Session

Here are my slides from my talk at the AIMIA Customer Experience and Usability seminar in Sydney yesterday. Customer Experience and the 3 F’s View more presentations from Shane Morris. Thanks for all the positive feedback, I had a great time and I think we covered some important topics. Steve Baty from Meld did a…

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Customer Experience: The Future of Usability – Dec 3, Sydney

A number of usability industry luminaries, plus me, are speaking on an AIMIA panel entitled “Customer Experience: The Future of Usability” in Sydney on Dec 3. I plan to talk about emerging pressures on user-centred-design: faster design, design by everyone etc. How can user experience professionals support the design of great customer experiences by everyone,…

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AIMIA Award Nominations Open

Nominations are open for Australia’s interactive industry night-of-nights, the 14th annual AIMIA awards, which Microsoft is sponsoring. Nominations close on Friday the 9th, so get along and nominate your work.

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Speaking at AIMIA Victoria Wed August 22

OK, reboot. I am speaking at AIMIA (Victoria) on Wed August 22nd. Design–led Innovation Just when we think we can’t deliver interactive products and services any faster, a new technology wave comes along that enables us to work even more rapidly. This comes at a price, though: innovation tends to be driven by the technology…

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AIMIA talk delayed to August

Ok, so my AIMIA talk has been delayed – currently looking at dates in August. Stay tuned.

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Speaking at AIMIA Victoria Wed July 25

Update – this talk has been delayed to August 22 According to my diary I am speaking at AIMIA (Victoria) on Wed July 25th. This hasn’t shown up in the AIMIA calendar yet though… Design–led Innovation Just when we think we can’t deliver interactive products and services any faster, a new technology wave comes along that…

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