Part 1 – Scott, why do you always ask me to run SPSreport when I call in for help?

  At Microsoft, our support process goes basically like this: Our customers research an issue and don’t find any answer using all resources available (Knowledge Base, TechNet, MSDN, www.live.com search, WSS Technical Library, resource kit, etc…) that helps them resolve said issue. They then call in to support, give their name, phone number and other…

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