Experiencing Data Access Issue in Azure and OMS portal for Log Analytics – 11/19 – Resolved


Final Update: Monday, 19 November 2018 20:09 UTC

We've confirmed that all systems are back to normal with no customer impact as of 11/19, 19:00 UTC. Our logs show the incident started on 11/19, 15:00 UTC and that during the 4 hours that it took to resolve the issue 10% of customers might have experienced data access issues in East US,West Europe and Southeast Asia in Azure and OMS Portal for Log Analytics.
  • Root Cause: The failure was due to failure in one of our dependent services
  • Incident Timeline: 4 Hours - 11/19, 15:00 UTC through 11/19, 19:00 UTC

We understand that customers rely on Azure Log Analytics as a critical service and apologize for any impact this incident caused.

-Venkat


Initial Update: Monday, 19 November 2018 19:47 UTC

We are aware of issues within Application Insights and Log Analytics and are actively investigating. Some customers may experience data access issues in portal.
  • Work Around:
  • Next Update: Before 11/19 23:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Venkat



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