Experiencing Data Access Issue in Azure and OMS portal for Log Analytics – 08/20 – Resolved


Final Update: Monday, 20 August 2018 11:59 UTC

We've confirmed that all systems are back to normal with no customer impact as of 08/20, 10:14 UTC. Our logs show the incident started on 08/20, 08:47 UTC and that during the 1 Hour 27 minutes that it took to resolve the issue 352 customers experienced data access issues in the portal.

  • Root Cause: The failure was due to issues with the configuration of one of our back-end service.
  • Incident Timeline: 1 Hour & 27 minutes - 08/20, 08:47 UTC through 08/20, 10:14 UTC

We understand that customers rely on Azure Log Analytics as a critical service and apologize for any impact this incident caused.

-Anmol


Initial Update: Monday, 20 August 2018 09:45 UTC

We are aware of issues within Azure Log Analytics and are actively investigating. Some customers in South East Asia and West Europe region may experience Data Access issue

  • Work Around: None
  • Next Update: Before 08/20 12:00 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Abhijeet


 


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