Final Update: Monday, 20 August 2018 11:59 UTC
We've confirmed that all systems are back to normal with no customer impact as of 08/20, 10:14 UTC. Our logs show the incident started on 08/20, 08:47 UTC and that during the 1 Hour 27 minutes that it took to resolve the issue 352 customers experienced data access issues in the portal.
- Root Cause: The failure was due to issues with the configuration of one of our back-end service.
- Incident Timeline: 1 Hour & 27 minutes - 08/20, 08:47 UTC through 08/20, 10:14 UTC
We understand that customers rely on Azure Log Analytics as a critical service and apologize for any impact this incident caused.
Initial Update: Monday, 20 August 2018 09:45 UTC
We are aware of issues within Azure Log Analytics and are actively investigating. Some customers in South East Asia and West Europe region may experience Data Access issue
- Work Around: None
- Next Update: Before 08/20 12:00 UTC
We are working hard to resolve this issue and apologize for any inconvenience.