Experiencing Data Access Issue in Azure and OMS portal for Log Analytics – 08/15 – Resolved


Final Update: Wednesday, 15 August 2018 04:32 UTC

We've confirmed that all systems are back to normal with no customer impact as of 08/15, 04:10 UTC. Our logs show the incident started on 08/15, 02:00 UTC and that during the 2 hours and 10 minutes that it took to resolve the issue 100% of US government customers would have experienced data access in azure portal .
  • Root Cause: The failure was due to one of our back end service which went in to bad state. Rebooting the impacted service helped in mitigating the issue
  • Incident Timeline: 2 Hours & 10 minutes - 08/15, 02:00 UTC through 08/15, 04:M10 UTC

We understand that customers rely on Azure Log Analytics as a critical service and apologize for any impact this incident caused.

-Rama


Initial Update: Wednesday, 15 August 2018 03:25 UTC

We are aware of issues within Log Analytics and are actively investigating. All the customers who uses Log Analytics may experience data access issues in USGov Cloud environment.
  • Work Around: none
  • Next Update: Before 08/15 06:30 UTC

We are working hard to resolve this issue and apologize for any inconvenience.
-Praveen



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