Manual correction needed in HTML Portal

The HTML Self Service Portal for SCSM 2012 R2 contains an incorrect setting and can’t be corrected with an update. Therefore please follow the steps below or ask guidance from Microsoft Support by referring to this blog entry. Login to the HTML portal server Open “Internet Information Services (IIS) Manager” in “Administrative Tools” Navigate to…

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2nd hotfix for HTML based Portal is released

If you are using the new HTML based Self Service Portal for SCSM 2012 R2, then please apply this update only on the HTML portal server: Update 3134286 is available for the System Center 2012 R2 Service Manager Self-Service Portal https://support.microsoft.com/en-us/kb/3134286 (Note: This update already contains the previous hotfix https://support.microsoft.com/en-us/kb/3124091) Thanks Kubilay Hüsmenoğlu

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Update Rollup 9 for System Center 2012 R2 Service Manager is released

  The last Update Rollup for SCSM 2012 R2 is now UR9 https://support.microsoft.com/en-us/kb/3129780 which includes all prior released updates, except UR8 which only contains the new HTML based portal. You can now directly apply UR9 onto the Data Warehouse server, all SCSM management servers and all desktops with SCSM consoles installed. (No need to apply…

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Server Error in ‘/’ Application after installing new SCSM Self Service Portal

You have successfully installed the new HTML based SCSM Self Service Portal (UR8), applied the hotfix for UR8 and when you open the portal “locally” on the server (more on remote access at the end) you get an error like: Server Error in ‘/’ Application Object reference not set to an instance of an object….

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New SCSM Portal is running fine locally on Portal server but remote users get HTTP 500 Error

If the new HTML based SCSM Self Service Portal is NOT installed on a SCSM management server, you can run the portal locally but remote users get “HTTP 500 Internal Server Error”. The reason is because the portal is configured to connect to a remote SCSM management server. You have 2 options. Either install Secondary…

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Important hotfix for the new HTML based Self Service Portal

Please ensure to install this hotfix https://support.microsoft.com/en-us/kb/3124091 onto all your HTML based SSP server(s). Please follow the “Installation instructions” carefully. After installation, do not forget to recycle the Application Pool in IIS Manager. After installation you can verify like below: Thanks Kubilay Hüsmenoğlu

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Which is the latest Update Rollup for SCSM 2012 R2 ?

UPDATE: UR9 is released which contains all fixes up to UR7: https://support.microsoft.com/en-us/kb/3129780 Customers for Service Manager are used to apply Update Rollups and assume that this includes all previous published URs. This is not true with UR8 for SCSM 2012 R2 because it does not include any hotfix. UR8 does only include the new HTML…

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Deployment and Troubleshooting article for the new HTML based SCSM Self Service Portal published!

Please ensure that you have read this article New Self Service Portal Deployment Scenarios and Troubleshooting at https://technet.microsoft.com/en-us/library/hh914195.aspx before installing the new HTML based Self Service Portal. You will find answers to these questions: How to install onto same server with SharePoint based portal? What are the hardware and software requirements? Which browsers are supported?…

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SCSM UR8 release date

UPDATE: The portal is released but has an important hotfix: http://blogs.msdn.com/b/scstr/archive/2016/01/01/important-hotfix-for-the-new-html-based-self-service-portal.aspx UR8 for SCSM 2012 R2 will be released on 10 Nov 2015, which will include the new HTML based Self Service Portal. From http://blogs.technet.com/b/servicemanager/archive/2015/10/21/ur8-release-date.aspx Thanks Kubilay Hüsmenoğlu

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Consider this before importing a SCSM Management Pack

Please ensure you have “healthy” backups of all DW databases before you import any sealed* Management Pack. Having daily backups is sufficient. The reason is because sometimes DW jobs may fail and therefore you will not see recent data in the reports and cubes. The fastest way is to do these steps: 1. Delete the…

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