Update Rollup 9 for System Center 2012 R2 Service Manager is released

  The last Update Rollup for SCSM 2012 R2 is now UR9 https://support.microsoft.com/en-us/kb/3129780 which includes all prior released updates, except UR8 which only contains the new HTML based portal. You can now directly apply UR9 onto the Data Warehouse server, all SCSM management servers and all desktops with SCSM consoles installed. (No need to apply…

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Which is the latest Update Rollup for SCSM 2012 R2 ?

UPDATE: UR9 is released which contains all fixes up to UR7: https://support.microsoft.com/en-us/kb/3129780 Customers for Service Manager are used to apply Update Rollups and assume that this includes all previous published URs. This is not true with UR8 for SCSM 2012 R2 because it does not include any hotfix. UR8 does only include the new HTML…

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Custom Role changes in Service Manager are not reflected to consoles

This is the scenario: As an SCSM admin you added a non-admin user into a custom role. Therefore you expect that the user can see the view(s) defined in the custom role. The non-admin user is saying that the view(s) are NOT visible in the console. Re-opening the console does not help. This is the…

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Some SCSM report parameter forms take several minutes to open

Do you open a report in Service Manager Console and have to wait several minutes to just see the parameters of the report? Let me explain the reason on a sample report, for example “List of Incidents”. Check how many items are listed in “Classification Category “ parameter. Most probably you may have defined a…

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