Leave the chimney for Santa Claus, not for FAST Search Server 2010

Recently, the FAST Search Escalation Team has begun to see customers encountering a higher-than-expected rate of post-installation configuration/deployment failures due to IPSEC problems.  As a follow-up to my previous post (see “We need to talk”), I wanted to call out a very subtle but important point noted in http://support.microsoft.com/kb/951037, “Information about the TCP Chimney Offload, Receive Side Scaling,…

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How to extract, count, and sort strings pulled from a managed dump file

  If these steps look familiar, they’re based off a post I wrote a few years back for parsing Exchange transaction logs.  Who knew 1) they’d still be relevant, 2) I’d still resort to such hacky means, and 3) others may actually find value in this …   1.       Download the “Unix for Win32” utilities…

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Communicator 2007 R2 fails to open new window when double-clicking a Contact

  Summary: When using Microsoft Office Communicator 2007 R2, double-clicking a Contact fails to launch a new conversation window.  However, you are still able to right-click a Contact, and start an IM session by selecting “Send an Instant Message.”   Cause: When double-clicking a Contact, OC 2007 R2 uses XML to initialize a new conversation…

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Installation of OCS 2007 R2 Hotfix Package 969834 may fail if SQL settings have been changed

  Summary:   Installation of the OCS 2007 R2 “Backend” hotfix package (http://support.microsoft.com/kb/969834) may fail, and unfortunately, the error message presented to the Administrator isn’t entirely clear as to what the root cause is.     More Information:   If you find that installation of OCS2009-DBUpgrade.msi is failing against your backend SQL RTC databases, locate…

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Office Communicator 2007 hangs on shutdown/logoff – FIXED!

  SOLVED!     Customers running Office Communicator 2007 + Office 2007:   This issue is fixed by applying the hotfix referenced in KB 961752 (http://support.microsoft.com/kb/961752), and although the KB article does not specifcally call out this issue, we are working on both creating a new KB to address this, as well posting this blog entry…

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Help me help you!

While nobody has won the $500 bounty I placed on a set of repro steps (for a nasty bug that I’m still chasing down), that particular blog post sparked a bunch of interest.  Sure, one could attribute it to the price tag I had on the bug’s head, but you’d be amazed at the amount…

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Wanna win $500?

  I need your help getting an issue to reproduce consistently, and the first person to give me verifiable repro steps will win *$500.00 (USD)! While this problem has reared its ugly head sporadically, I can’t get a consistent repro, and therefore, have little to go on in terms of debugging.  However, more and more…

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The value of repro steps and why you should care

I’m gonna skip right over the Tier 1 & Tier 2 troubleshooting stuff, and get into the meat.  When an issue lands on my plate, more often than not, it means I have to debug something (and as dry as that sounds, I truly enjoy my job).  On top of that, 99% of the time, it’s…

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So, what would you say you do here?

In our ongoing efforts to demystify the Escalation Engineer role (i.e. recruit the next generation of debugging rock stars), I had a nice lil’ chat with Jim Stroud from our Staffing group.  We laughed, we cried, we wrote some haiku.  Enjoy!   “New Exchange Servers.C sharp.  Still some bugs to fix.I miss native code.” Click here…

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Debugging Rocks.

On the Google Test Team’s blog, their “Debugging Sucks, Testing Rocks” logo recently caught my attention, and prompted me to vocalize an opinion to the contrary.  Debugging does NOT suck.  On the contrary, debugging rocks.  Rocks HARD.  Please don’t misconstrue this as a “Google vs. Microsoft” rant, nor is this meant to come across as…

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