PIC stops functioning after installing/renewing your certificate

  Summary: After installing or renewing your DigiCert public certificate for your OCS 2007 Edge server(s), PIC stops functioning properly (however, Remote Access still works correctly).   Cause: This issue occurs if the certificate issued uses the Certificate Authority listed below: Root: DigiCert Global CA (2048), Intermediate Root: Entrust.net Certificate Authority (2048)   It will…

5

Office Communicator clients cannot communicate with contacts homed on Yahoo! Messenger Network

  Summary:   Yahooo! will be undergoing an emergency maintenance from 4:30pm to 4:30am PST. During this period, users will see intermittent presence issues.  All other functionality will not be impacted.     More Information:   After the maintenance window expires, if you find you are still having issues, please first log out & then…

7

Office Communicator clients cannot communicate with contacts homed on AOL

  Summary: If your organization leverages Public Internet Connectivity (aka: “PIC”) in conjunction with their Live Communication Server 2005 and/or Office Communications Server 2007 servers, you may not be able to successfully communicate with (or see the presence status of) America Online Instant Messenger users. Explanation: America Online changed their root certificates on their SIP…

15

Help me help you!

While nobody has won the $500 bounty I placed on a set of repro steps (for a nasty bug that I’m still chasing down), that particular blog post sparked a bunch of interest.  Sure, one could attribute it to the price tag I had on the bug’s head, but you’d be amazed at the amount…

2

Why is Communicator prompting me for credentials?

Summary:   When signing-in to Office Communications Server 2007 using cached Domain Credentials (e.g. you login to your corporate domain-joined laptop at home), Office Communicator 2007 may prompt you with an additional authentication dialog box:         Details:   When Office Communicator 2007 signs in, it also attempts to retrieve availability data via…

42

Wanna win $500?

  I need your help getting an issue to reproduce consistently, and the first person to give me verifiable repro steps will win *$500.00 (USD)! While this problem has reared its ugly head sporadically, I can’t get a consistent repro, and therefore, have little to go on in terms of debugging.  However, more and more…

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The value of repro steps and why you should care

I’m gonna skip right over the Tier 1 & Tier 2 troubleshooting stuff, and get into the meat.  When an issue lands on my plate, more often than not, it means I have to debug something (and as dry as that sounds, I truly enjoy my job).  On top of that, 99% of the time, it’s…

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Catching up in a hurry

1.  I’m no longer in Exchange; I’ve moved onto the Unified Communications group.  We have way cooler toys. 2.  We’re growing (read: I’m already swamped), and have an open Escalation Engineer position.  If you’re more comfortable in Windbg than you are in a pair of sweatpants, then this is the gig for you.  Send me…

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