Outlook can’t connect to Office 365

Having difficulty connecting Outlook to Office 365?   Check out our easy-to-use, self-guided walkthrough troubleshooter! Office 365 Outlook Connectivity Guided Walkthroughhttps://aka.ms/outlookconnectivity   Still having issues?  We have a plethora of resources available to resolve your problem: Office 365: Outlook and mobile device connectivity troubleshooting resourceshttp://support.microsoft.com/kb/2757863   Finally, if your mailbox was migrated from Exchange Online (“EXO”)…

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Additional Windows Live Messenger PIC/Federation IP Addresses

Notification   In an effort to provide enhanced capacity and service reliance, Windows Live Messenger will soon be adding additional IP addresses used for PIC/Federation traffic.  Some organizations have chosen to restrict this type of traffic to specific IP addresses, as referenced in Microsoft KB 897567 (http://support.microsoft.com/kb/897567).  With this in mind we want to give…

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The WebReady Document Viewing service has been disabled by the administrator for your organization

UPDATE (12/20/2012): This issue is now resolved.   Symptoms: When using Outlook Web Access to view mail stored in a mailbox on Microsoft Office 365, and attempting to preview a Portable Document Format (PDF) attachment, the user will [currently] receive the following message: “The WebReady Document Viewing service has been disabled by the administrator for…

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Ensuring a successful FAST Search Server 2010 installation

While we get this information cleaned-up, fully-documented, and stored in a more “formal” location (e.g. http://support.microsoft.com), here are some initial Best Practices the FAST Technical Support and Escalation Teams have been successful with in terms of resolving various FAST Search Server 2010 issues specific to various networking issues.   1.       Disable TCP Chimney: http://support.microsoft.com/kb/951037 “Information…

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Leave the chimney for Santa Claus, not for FAST Search Server 2010

Recently, the FAST Search Escalation Team has begun to see customers encountering a higher-than-expected rate of post-installation configuration/deployment failures due to IPSEC problems.  As a follow-up to my previous post (see “We need to talk“), I wanted to call out a very subtle but important point noted in http://support.microsoft.com/kb/951037, “Information about the TCP Chimney Offload, Receive Side Scaling,…

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We need to talk (aka: “It’s not me, it’s you”) …

Issue: After installing an Administrative node of FAST Search Server 2010, additional Non-Administrative FAST Search Server 2010 nodes cannot communicate with the Admin node.  Subsequently, the non-admin nodes to fail download the deployment.xml, and as such, fail to finish configuration successfully. What you can expect to see: When running the psconfig.ps1 script on the non-admin…

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How to extract, count, and sort strings pulled from a managed dump file

  If these steps look familiar, they’re based off a post I wrote a few years back for parsing Exchange transaction logs.  Who knew 1) they’d still be relevant, 2) I’d still resort to such hacky means, and 3) others may actually find value in this …   1.       Download the “Unix for Win32” utilities…

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Communicator 2007 R2 fails to open new window when double-clicking a Contact

  Summary: When using Microsoft Office Communicator 2007 R2, double-clicking a Contact fails to launch a new conversation window.  However, you are still able to right-click a Contact, and start an IM session by selecting “Send an Instant Message.”   Cause: When double-clicking a Contact, OC 2007 R2 uses XML to initialize a new conversation…

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Installation of OCS 2007 R2 Hotfix Package 969834 may fail if SQL settings have been changed

  Summary:   Installation of the OCS 2007 R2 “Backend” hotfix package (http://support.microsoft.com/kb/969834) may fail, and unfortunately, the error message presented to the Administrator isn’t entirely clear as to what the root cause is.     More Information:   If you find that installation of OCS2009-DBUpgrade.msi is failing against your backend SQL RTC databases, locate…

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