My new articles published

Since my last post regarding my articles, there have been a couple of things that I was working with. Here are some things that have been published since then.   1. Biztalk Server – Business Value http://www.pcquest.com/content/enterprise/2006/106060807.asp   2. Fighting Call Center Blues with CCF http://www.pcquest.com/content/enterprise/2006/106071603.asp   3. Biztalk 2004 Business Rules (This is an…

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Introducing CCF

Recently, I had published an article regarding CCF with PC Quest (an IT magazine in India). The primary objective of this being introducing the technology to the readers and figuring out how it fits into the call centers business context. This was published in the July 06 issue of PC Quest and is now available…

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CCF Webcast (for Developers) by Herb Fickes

While trying to find a couple of other things about CCF, I got to this MSDN webcast today. Its a nice Level 300 web cast presented by Herb Fickes – a Senior CCF Consultant. The webcast explains the basic CCF concepts like – Hosted Applications, the AIF, actions and lot other stuff. Definitely a must see for…

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EHLLAPI Progamming Guide & other resources

A couple of days ago, I had blogged about Automating 3270 emulators with EHLLAPI. While looking for some more information on it, I came across the EHLLAPI Programming Reference published by Alebra Technologies. Its almost a 90 pager PDF guide that explains well in detail about all the functions that can be performed with the…

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Automating 3270 emulators with EHLLAPI

The green screen days aren’t completely gone yet! If you are working in integration projects, there will be a couple of times when you bump into those ugly green screens that want to hide everything that they have into a closed box called the mainframe. Most of the times, these mainframe apps just wont go…

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Changing Tracks – Focus on Customer Care Framework

Yeah I know, its been more than a week or two that I am inactive. But then there is a reason for it. Off late I’ve been involved in implementing Customer Care solutions with Microsoft Customer Care Framework. And I definitely think its a cool arena to explore. Of course, the BizTalk server still remains…

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