Introducing CCF


Recently, I had published an article regarding CCF with PC Quest (an IT magazine in India).

The primary objective of this being introducing the technology to the readers and figuring out how it fits into the call centers business context.

This was published in the July 06 issue of PC Quest and is now available online at –

http://www.pcquest.com/content/enterprise/2006/106071603.asp

Take a look and I am very much interested to know your feedback on it.

 

–Sanket Bakshi

Comments (2)

  1. Sarthak says:

    Hello Sanket,

    I am also working on CCF and that too with the latest version from MS i.e CCF 2008.I would like to know more about HAT.

    Any Help is greatly appreciated !!!

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