Yet another blog post about Facebook

Has any company garnered as much attention in such a short-term as Facebook?  Yeah, you can suggest YouTube or Skype, but Facebook went from hot to scorching hot in the course of a few months.  Rupert Murdoch, the man who owns MySpace, showed some major envy when he suggested that his property wasn’t the hottest…

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The Customer Isn’t Always Right

The business mantra for years has always been “The Customer Is Always Right”.  I recall reading business school case studies about how comapnies like Nordstrom were phenomenal is how they made sure customers were extremely satisfied–going to unimaginable lengths to send them home happy.  Obviously, at Microsoft, we are very sensitive to our customer satisfaction…

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