Rumsfeld’s Dilemma and the Community Cure

  When I talk about the value of community for developers, I’ve been known to quote what I’ve come to describe as “Rumsfeld’s Dilemma”. As we know, there are known knowns. There are things we know we know. We also know there are known unknowns. That is to say we know there are some things…

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Microsoft Community Applications and Services: The Next Wave

We hear a lot of feedback about how the forums and blogs should work.  And I mean A LOT.  Whether it’s internal or external, people always have opinions about how to make them better. I prefer to think that the feedback is proof of how valuable these services are and that we have a responsibility to…

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