Windows Vista Service Life-Cycle Management (WVSLM) : Available to download
Windows Vista Service Life-Cycle Management (WVSLM) provides concise guidance to help minimize total cost of ownership of desktop infrastructure. Process guidance and document templates help make service management concepts from the IT Infrastructure Library (ITIL) and the Microsoft Operations Framework (MOF) tangible and easily implementable by focusing on a single and common IT service.
The download link is given below: