How to manually clean up a broken Silverlight installation


If Silverlight isn’t working for you and you are getting errors trying to either uninstall, reinstall or upgrade Silverlight the steps below will likely help you.

Steps to clean up a machine to fix a broken Silverlight installation:

  1. Copy these instructions to Notepad, Microsoft Word or some other text editor because you will be asked to close all browsers.
  2. Click this button to download and run Microsoft Fix it solution 50747
  3. Follow the instructions of Microsoft Fix it 50747
  4. Visit http://www.microsoft.com/getsilverlight and install Silverlight
Comments (125)

  1. Kim says:

    Rock On! This helped me remove v3 and install v4 when the Windows Update kept failing and driving me nuts with its notifications!

  2. Chad says:

    I don't have time for this stuff.  Why is Silverlight broken in the first place?  How annoying!

  3. DR says:

    you rock.  Worked like a charm.  I could not remove v3 and once I did as you instructed, I was able to install v4 with no problems.  Thanks for taking the time to write this up as it is people like you that help resolve specific problems.  Thanks again.

    DR

  4. Ian says:

    The most common sense uncomplicated soloution I could find that works

    Thanks Bob

  5. Quimosabe says:

    Hey Bob – you should work for microsoft & they should pay you well as a consultant and then fire all these high paying IDIOTS that are making our lives a living HELL!

  6. L1ttl3J1m says:

    Changing the value of UpdateConsentMode in the HKLM/Software/Microsoft/Silverlight regkey from 0 to 1 fixed it for me.

    Microsoft have withdrawn the Windows "Installer Cleanup utility as of the 25 of july 2010. MajorGeeks still have a copy here ->majorgeeks.com/Windows_Installer_CleanUp_Utility_d4459.html

  7. KNM says:

    Thanks! It worked great.  Microsoft tech support couldn't help me, but you did.  

  8. Storm says:

    Everything i tyed, Nothing worked.

    A bit like Microsoft Tech Support

    Oops Better Refraze that, A bit like all microsoft operating systems.   Everything i tyed, Nothing worked

    Thanks! It worked great , Your Grate.

  9. Rex says:

    I don't undertsand what to do once I get to the regedit  HKLM step. I don't want to cause harm to my computer.

  10. Robb says:

    The real question is, why do we even have to get to this stage?  I just install the updates on my XP installation as they are suggested by Microsoft Update. Why can't a company with this much revenue and profit get something as simple as /updating their own software/ when /that software is a key product on which much of the viability of the future of the firm depends upon/ right?  As a professional developer of 20 years and longtime unix and Windows user, Linux gets this right.  I just don't get why this is /still/ a problem for MS and why we just put up with it.  Yes, all the old arguments ave been argued and I know all the sides. Regardless, I'm still mystified. Maybe I am just naive, but this is really not /that/ hard a problem.

  11. Marthalar says:

    Same problem – how do I remove manually on windows 7 32 bit?

  12. Jacksparrow says:

    You suggestion worked. I was missing the dbgsihm.dll in ProgramFilesMicrosoft Silverlight folder. The unistall process does not remove the "ProgramFilesMicrosoft Silverlight" folder. The only way to get rid of it is your suggestion – delete it !

  13. Martin says:

    This only worked for me when the step of using the Windows Installer Cleanup Utility is performed, too.

    I tried to perform all other steps except that one first and the behaviour of the Silverlight4 installer didn't change until I killed the Silverlight3 entry with the Windows Installer Cleanup Utility. (Silverlight 3 could not be uninstalled successfully before due to a missing msi-file which I didn't have any longer and couldn't find a SL3-Installer for download)

    Situation was an installed SL3 and the installer of SL4 failed for some unknown reason. (the link for further details at the end of the installer was unclickable!)

  14. Terri says:

    I receive the silverlight.msi not found error when trying to uninstall in control panel.  The ProgramFilesMicrosoft Silverlight folder does not exist to delete.  I tried reinstalling from microsoft's website and receive the same error as when I try to uninstall it.  Any other suggestions?

  15. sandra says:

    Mine when trying to remove says , you need a patch????????

  16. Tara says:

    I agree- an average user doesnt have time for this. They need to fix the cleanup utility for the general public.

    Worked great for me, I'm an IT tech, but I guarantee I'll get plenty of calls about this one from the end user!

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  18. bah or hah says:

    "Why is Silverlight broken"

    sadly, only one google result.

    too few ask the better questions.

  19. Al says:

    Finally!  A solution that worked.

    Thank you

  20. Lindsay says:

    I think your instructions worked after I had a to clear up a few permissions issues, but Silverlight is still showing as a program to remove in Add/Remove Programs and when I try to remove that I still get the error that it is looking for the silverlight.msi file which is long gone. Any suggestions to get that removed as well?

    By the way, thank you the instructions you did post. 🙂

  21. Adam Stafford says:

    Uninstalling Silverlight was real pain when it kept asking for the sources files from a previous installation.  Even after all of this I still had to go through the registry and remove any references to Silverlight in order for the install to work.

  22. Tim says:

    I had to do the registry edit / file deletion as mentioned above

    -AND- download and run the 'Windows Installer cleanup utility'  that I downloaded from the majorgeeks site link from L1ttl3J1m above.  This was because in spite of everything else, Silverlight still showed up as an installed program when you look at the add/remove programs in the contorl panel.  The cleanup utility took care of this.

    Thanks to both of you for the infomation, I have been fighting this for months!

  23. YVONNE PARKER says:

    ALL OF THIS IS A WASTE OF TIME.  SILVERLIGHT WILL NOT BUDGE FROM THE PROGRAMS LIST, NO MATTER WHAT I DO.  I KEEP GETTING A MESSAGE THAT IT IS A "PATCH PACKAGE" (WHATEVER THAT IS) AND THAT IF I CANNOT VERIFY THAT THE PATCH PKG CAN BE LOCATED, I NEED TO CONTACT MY VENDER….AND YOU ARE MY VENDER OR HOW DID I OBTAIN THIS IN THE FIRST PLACE?  IS IT POSSIBLE THAT IT WAS DOWNLOADED AS AN ADD ON WHEN DOWNLOADING ANOTHER PROGRAM?  I HAVE NO IDEA, BUT I DO KNOW THAT IT WILL NOT BUDGE.  CAN'T I GO INTO MY DATA BASE AND DELETE IT, BECAUSE ALL THESE OTHER STEPS ARE NOT WORKING AND ARE A WASTE OF TIME!  

  24. YVONNE PARKER says:

    COULD SOMEONE PLEASE CALL ME ON THE PHONE ABOUT THIS AND TELL ME WHAT TO DO?  813-412-8807   I NEED TO GET THIS OUT OF MY SYSTEM AS I DID NOT ASK FOR THIS PROBLEM AND I HAVE TRIED AND TRIED TO GET IT UNINSTALLED WITHOUT SUCCESS, AND YOUR SUPPORT TEAM HAS NOT HELPED AT ALL!  

  25. YVONNE PARKER says:

    COULD SOMEONE PLEASE CALL ME ON THE PHONE ABOUT THIS AND TELL ME WHAT TO DO?  813-412-8807   I NEED TO GET THIS OUT OF MY SYSTEM AS I DID NOT ASK FOR THIS PROBLEM AND I HAVE TRIED AND TRIED TO GET IT UNINSTALLED WITHOUT SUCCESS, AND YOUR SUPPORT TEAM HAS NOT HELPED AT ALL!  

  26. YvonneURRude says:

    Instead of yelling at everyone and badmouthing good help, you might ask politely.  

  27. Pete says:

    This Silverlight is Bull…S…It messed my other computer up too. I keep asking same question and keep getting same responce from Help. Just send the exact area to click to errase it. I do not have time for all this other bull. Make a product that works next time…

  28. Chris says:

    I have been told by netflix I have to install teh new version it doesnt install due to old, the above will not remove the old version to allow the new installation, netfilx will not help and Microsoft want $$$$ to help.

    how can I install new silverlight wihtou buying a new computer that is cheaper than there help !

  29. Cliff Johnson says:

    Same challenge here on XP!

    Silverlight  will NOT install. Have uninstalled v2, cleaned the registry of ANY/ALL reference of SL, deleted any reference to SL on C:.    

    SL4 STILL WILL NOT INSTALL!  Uninstalled all .NET, VS and SQL references… reinstalled SL4 Toolkit. SL Toolkit installs fine…. But still cannot install the runtime!!!!!

    Out of options other than to abandon Silverlight and go back to Flash….

  30. Fresh Wound says:

    tried tried tried again Finally got let me walk you through the steps

    I removed the Reg Keys with reg delete HKLMSoftwareMicrosoftSilverlight /f

    I manually deleted the /program files/microsoft silverlight/

    I ran ccleaner to find the other reg keys i missed

    I used majorgeeks.com/Windows_Installer_CleanUp_Utility_d4459.html  to uninstall broken installers "don't forget to run as an administrator"

    I then re downloaded the silverlight installer and ran that as an administrator and BAM clean install

    way to much work for a simple Microsoft install but had to be done it's not like I was doing anything better anyway thanks for all the help mentioned above I wouldn't have been able to do it without you guys

  31. Miso says:

    Thanks for your + answer. I was searching since months for a solution at all levels..

    Finaly regedit.exe did the correct job.

    Thanks again,

    Miso

  32. Red says:

    OK.. I have done all of the above, MSFixIt, msicuu, regedit, regclean, uniblue, you name it, I've done it. I've stripped every reg entry with the silverlight entry, clsid, everything and this stupid thing won't install. I get the good 'ol error of "Install failed" with no reference on a fix. you'd think with a company that has so much invested, would take more time in releasing a new product without so many errors.  Can any one assist in fixing this?  Thanks, Cheri

  33. Kris says:

    I HATE Silverlight. I have been trying to uninstall v2 for the longest time so I can install v4. No help works.. tried everything. Microsoft sucks!

  34. Robert says:

    I am logged in as administrator but cannot delete the Program FilesMicrosoft Silverlight folder.

    When I attempt to delete this folder, Windows gives me the message "Destination Folder Access Denied" .

    "Try Again" and that I "need permission".

    Suggestions?

  35. Levon says:

    I am not a computer technician; Simplify!  I am constantly experiencing update issues.  The last time took five hours to fix it!  I am about ready to ditch computers period!

  36. microsoft silverlight 3.00 says:

    I wouild  like to uninstall this plogram.

  37. no luck says:

    I have a permission issues with MiscStatus1 but seems not to be able to do anything about it. Not adding a single new key, changing ownership is not possible, adding any key to the 1 is not possible.

    I am truly running out of options here. I've even tried rolling back my register but no luck.

  38. no luck says:

    Found solution to this my problem with permissions.

    Found it from:

    social.msdn.microsoft.com/…/dc4b243f-c84a-43ec-8b75-fe2cef2656ac

    http://www.microsoft.com/…/details.aspx

    Then run in cmd as admin rights:

    cd /d "%programfiles%Windows Resource KitsTools"

    subinacl /subkeyreg "HKEY_CLASSES_ROOTCLSID{DFEAF541-F3E1-4c24-ACAC-99C30715084A}MiscStatus1"  /grant=administrators=f /grant=system=f

    then just reinstall/uninstall.. worked like a charm.

  39. frustrated says:

    I'm having the same problem as most of you… I need up update Silverlight in order to watch movies from Netflix.  I've tried numerous times and have been told I need to remove the old Silverlight first.  So, I do the add/remove programs thing on XP and get an error (2753).  Same thing happens every time.  Tried just installing the newer Silverlight and it always tell me "installation failed."  I want to watch a movie on my PC!!!!!!

    I'm not totally computer illiterate, but honestly, most of the solutions listed here are over my head.  I need something not written in technospeak… something geared toward everyday people who don't make their livings on computers.  HELP!!!!

    Oh, and the best part… Netflix sent me to Microsoft for support but sure didn't mention that I would have to dish out some serious $$$ to get any support from Microsoft!

  40. kemberly boston says:

    ->majorgeeks.com/Windows_Installer_CleanUp_Utility_d4459.html

    is what it took for me to get it off of my add and remove programs

    i am happy after 2 months of frustration

    thank you

  41. Gregor-BRA says:

    The problem is that I can't even delete Program Files (x86) since its 'protected'. Even with adm privileges …

  42. Don Randall says:

    I have tried your plan above several times with no success.  As a last resort I tried the system restore using several days prior to the stated install date of this cursed Silver-light  When that didn't work I used my computer install date which was a few days after I bought it new.  Still no success.  All removal efforts result in report of a patch package cannot be opened and maybe not a valid Windows install.  HELP!

  43. Ron says:

    Have had no luck finding a fix til I found this fix!  Fixed my issue and was able to reinstall this software.

    Thanks!

  44. AMG says:

    Microsoft sucks! That is the major reason for problems like this. They have so much money now that they simply don't give a crap!

  45. Boomer says:

    Problems with Silverlight are continuing with the recent update to Internet Explorer 9.  Microsoft needs to issue a FIX-IT tool for this instead of having users editing their registry file.  The uninstall & install procedures on the Silverlight website need major update attention since they don't work for most users.

  46. Jo says:

    I háve uninstalled Silverlight through the controle panel and now i'm left with over 2000 entries in my registry. How am i suppose to get rid of those, so far no regCleaner i tried has "found" them. It's driving me nuts 🙁

  47. Sara says:

    i really want to follow the instructions guys but…huh? i dont even know how to read the sentences much less follow the instructions. I got as far as uninstalling the program, got to the error there and now i am lost. Can anyone please help me. I feel like i need crayons and a rubber note pad instead of a computer.  : (  

  48. J says:

    Didnt work, nothing in the registry about it, removed all folders.  cant reinstall it gives me the same error as when i try to uninstall it.

  49. Yonesy says:

    How do we block sites from using Silverlight?  There are sites that require it, even my local county sherriff's daily crime report, and I CAN NOT get it because of the vile loop: unable to install because already installed.  And I'm NOT going into code on my computer to try to sort this out.  It's just as bad product, not ready for prime time, needs to be withdrawn until-unless it's ready.  

  50. Bryan says:

    This is crazy! I'm with Chad on this one – it's too complicated & time-consuming for someone who's not 'techy'. Again, why do these things continue to happen in the 21st century!!! Aaaaaaaaaargh!

  51. Savannah says:

    I tried every suggestion in this post and the subsequent comments and NOTHING worked for me.  I couldn't even uninstall the old version of Silverlight; I kept getting the error: "No valid sequence could be found for the set of patches."  Microsoft said, Can't uninstall Silverlight? Uninstall Silverlight and install a new version!   Nonsense…

    Here is what FINALLY worked for me:

    1. Close all open Internet Explorer.

    2. Delete the following registry entry: HKEY_CLASSES_ROOT -> Installer -> Products -> D7314F9862C648A4DB8BE2A5B47BE100

    3. Install the latest version of Silverlight.

    No need to restart the machine.

    Source: darkblak.juansolutions.net/manually-remove-uninstall-silverlight

  52. Steve says:

    Savannah thank you for your post.  I tried everything and spent several hours looking up and trying different solutions but yours is the only one that worked.

  53. Ken says:

    Ditto Steve's comment

  54. sierrahijo says:

    I agree with several others.  One:  the product should work; we should not have to go through this.  2:  Microsoft should be accessible to customers directly for tech. support on everything from Silverlight to Hotmail, rather than relying on customer forums to do their job for them.

  55. drno2 says:

    I keep getting a new error now that I ran fixit , and tried to reinstall system cannot find the file specified

    tried downloading a 2nd time same result

  56. Very impressed and happy person says:

    You sir, have left me very impressed and happy. Thank you!

  57. Wietse says:

    Silverlight is 32Bit and wil not run with 64Bit Browser.

    Use IE32 on your 64Bit PC and Silverlight wil run.

  58. Mr. Yazen J. Qafisheh says:

    Well I had quite another fun Vista adventure. No, not with the Windows Update not working for about a year (resolved), but this time with Silverlight getting all jacked up. The problem once again stemmed from bad or corrupt registry key related issues. I searched the web for a little bit & came across lots of stupidly obvious suggestions from lots of places & people (even on Microsoft sites where supposed tech experts were telling people with issues "Try going to the control panel folder & use programs & features to uninstall through there then reinstall. Really? Good God…) I tried uninstalling that way first or IIRC Silverlight didn't even show up in there. Tried Revo Uninstaller which found a bunch of Silverlight related files around the drive & deleted them. However I still couldn't install a new Silverlight. It would get hung up @ 99% then stop. Before I started making progress with the registry key modifications it would get hung up before the install & say something like "The source you're trying to install from cannot be found, insert disc or choose location" or something. The Microsoft Fix Its did not work but their failure to work pointed me in the right direction.

    One of the 2 or 3 Fix Its I tried displayed an error code about a particular registry key: HKEY_LOCAL_MACHINESOFTWAREClassesCLSID{DFEAF54 1-F3E1-4c24-ACAC-99C30715084A}. It would say "Could not open, etc., etc., etc., Access Denied." The permissions were all whacked out & I couldn't delete the key manually by right clicking on it then going to delete. For those of you who don't know, click on the start button in the bottom right hand corner, go up to RUN, type in regedit, then hit enter. It will launch the registry editor. As always be careful with registry modification & do make a backup before trying stuff like this. Otherwise u may end up with a non-usable/ seriously corrupted drive or something.

    So I navigated to the key & had to do some tedious work to reassign the permissions & ownership of the key. & should you read this & have the EXACT same issue you will have to go through each of the 8 subkeys & reassign the permissions & owner if they aren't what they're supposed to be. & one of them ("MiscStatus") has yet another subkey called "1.". Go through each one starting at the bottom at the lowest level, right click on the name of the subkey, go to permissions, look up at the top under Group & User Names, & click Remove till there are none left. Then click ADD then type in whatever your user name is that you're logged in with. It took me a while to figure out what my user name is. I don't log in, my computer just starts up. So for me all I typed in was "Yaz," my user name I chose long ago when I 1st got my laptop. Your user name by itself is all you type in. No other characters. I am the administrator so there were no issues. Then underneath I clicked on the 1st box on the left & assigned myself full control over the subkey. Then click Advanced & make sure neither of the 2 inheritable boxes are checked. Click on the Owner tab at the top & make sure an owner is assigned & that it's your login name.

    After doing this for all 9 of the subkeys I was able to just right click on {DFEAF541-F3E1-4c24-ACAC-99C30715084A} & go to delete & IT WORKED! Then I finally launched Silverlight installer & it worked with no further problems. Hopefully this helps some people out. There are a lot of dumb, obvious suggestions out there (just like with the Vista Windows Update not working) & it's nice to be able to figure out how to resolve it this time in an hour or two as opposed to about a year last time there was a registry related issue that nothing would fix other than manually deleting the associated bad keys myself that were left behind by all the uninstallers, Fix Its, & other programs & solutions that did nothing but waste more time.

    Sincerely,

    Mr. Yazen J. Qafisheh

  59. THANK YOU SAVANNAH! says:

    I tried a million different solutions, savannah's was the only one that actually worked.

  60. romeo says:

    how I ca do it this question…………… you may have to refressh (f5) the web page  for these change  to take effect.. please somebody can help me. with this question.

  61. Lloyd Leighton says:

    I ran Microsoft Fix it solution 50747.

    Got the following error message;

    "The installer has encountered and unexpected error installing this package. This may indicate a problem with this package. The error code is 2755."

    Any suggestions for a next step?

  62. don says:

    thanks so much bob! i follwed your advice and had silver light copy installed intwo minutes.".BOB KNOWS HIS JOB!"

  63. Peggy Tabar says:

    THANK YOU!!!!!!!  The Microsoft Fix It solution 50747 worked perfectly.  NOTHING, absolutely NOTHING, I did would remove the old version and Netflix said I had to have a new version.  Totally dismayed and unsurprised that Microsoft put out such a shoddy product that you can't even get rid of it.

  64. Nish says:

    Thanks a TON… was looking for a fix a few months. You are a Star

  65. Beto says:

    Savannah, just want to say thank you soo much, it work for me too.

  66. Carlos says:

    Thank you!!!!! This was really helpful, my problem was solved and now I can use my PC without problems. THANK YOU!

  67. Fernando says:

    Thank´s a lot. It was perfect for me.

  68. Devil... says:

    thenks, it works great, was the soltion I was looking for many time…

  69. Grateful!!! says:

    Thanks so much for your help!!! After I don't know how long trying to fix this stupid silverlight this solution worked for me and I'm soooooooooo grateful!!

  70. Cheryl says:

    Wow… Will you marry me Bob?  This thing has been driving me NUTS and your solution was super simple!  Thank you!

  71. Michael says:

    Can anyone provide me with the steps to fix this for a mac?? i also have a corrupt file of silverlight and cant uninstall and therefore cant update and install the newer one. I have tried getting netflix, chrome, apple, and microsoft support with no succes. PLEASE HELP

  72. Mike says:

    Doesnt work on windows 8, where is the windows 8 fix?

  73. arthur says:

    can't uninstall all of silverlight on my MAC so can neither use it or upgrade it. already removed the sliverlight plug in and have no WPFe.plug in in the library

  74. thank you thank you thank you.  Silverlight has been busted on my wife's computer for almost a year and Windows update was bugging her every time she turned off the computer.  This fixit and installing sliverlight 5 did the trick.

  75. david says:

    It is because of problems like this with silverlight that cause some of use to look to other web services.

  76. Ivy says:

    Easiest repair ever! You are amazing! Thank you for sharing!!

  77. Bri says:

    dude…. i literally know nothing about computers, i was just pissed netflix wasn't working so i just deleted all of my previous installations of silverlight and then clicked your link to reinstall… somehow it worked. god damn.

  78. JTS34 says:

    AWESOME.  Microsoft wanted $99 to help me fix it.  Thank you so much!

  79. Antoaneta says:

    INCREDIBLE!!! All my gratitude forever! Thank you so much for letting us know!

  80. Vee says:

    THANKS! Saved me a bunch of frustration too early in my day. Much obliged.

  81. Spikenard says:

    THANKS!!!!!!!!!! Found the same button on another ask page that lead to nothing because my computer could not open it. This one worked fast and saved me a lot of anger, time and money(thought i would have to pay this other thing to clean crap off my computer) YOU ARE AWESOME!

    And to the people still having problems after you run this program just install the new one don't uninstall the old.

  82. Evandro Reis says:

    Another solution would be to clean the registry from the values below (remember to back them up first).

    Open a Powershell session as administrator, run cmd.exe, and run the commands below. If they failed, try editing RegEdit by hand (I did).

    reg delete HKLMSoftwareMicrosoftSilverlight /f

    reg delete HKEY_CLASSES_ROOTInstallerProducts{D7314F9862C648A4DB8BE2A5B47BE100} /f

    reg delete HKEY_LOCAL_MACHINESOFTWAREClassesInstallerProducts{D7314F9862C648A4DB8BE2A5B47BE100} /f

    reg delete HKEY_CLASSES_ROOTTypeLib{283C8576-0726-4DBC-9609-3F855162009A} /f

    reg delete "HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionApp Pathsinstall.exe" /f

    reg delete HKEY_CLASSES_ROOTAgControl.AgControl /f

    reg delete HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionUninstall{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00} /f

    rmdir /s /q "%ProgramFiles%Microsoft Silverlight"

    rmdir /s /q "%ProgramFiles(x86)%Microsoft Silverlight"

    Then change your TEMP variable to something local, such as SET TEMP=C: and SET TMP=C:. Don't leave the CMD session. Run Silverlight.exe or Silverlight_64.exe and see if it works.

    Carpe Diem,

    Evandro Reis

  83. Breezy Tech says:

    thank you thank you thank you..life saver

  84. Buffet says:

    This is the ONLY advice I found that WORKED – and quickly I might add!! You rock man!~

  85. Tasha says:

    Thank you Savannah for the post!

  86. Jack says:

    Although it didn't work…  thanks a lot.

  87. Rudy says:

    Thanks, Savannah!  Her post really works!

  88. John says:

    I have just had the problem, it seems to me that the fault lies with the installer, it doesn't appear to know where the msi file should be, what version it should be, or the msi file isn't downloaded at all. On my Windows computer it was looking for the file in a location that did not even exist, the it found another (On another drive with a different folder name) but that said it was the wrong file.

  89. Joe says:

    i acedently uninstalled silverlight and now i cant reindstall it. same with microsoft word

  90. Diogo says:

    Thank you very much, you were the only one that provides me a functional soluttion

  91. Janos says:

    The crap I had to go through to get here. Microsoft was definitely less than helpful, as usual displaying their arrogant contempt for their customers.

  92. Sajid Shaikh says:

    I was stuck with my client due to this. It worked. Thank you very very very very very very very very very very very very much.

  93. Vinti Varty says:

    After aaaaaall this time i finally managed to fix this problem…i've been stucked over a year with this damned thing!Thank soooooooo much!You are a savior my friend!!!

  94. Deb says:

    Can't thank you ENOUGH, BOB!!!!!!!!!!!!  

  95. Terence says:

    Worked so fast and well I couldn't believe my eyes!  Thanks so much.

  96. misfitpark says:

    wow.. THANK YOU. this is 100% a fix for this problem. you rock!

  97. Georgie B says:

    This isn't compatible with my system? Didn't work for me.  I feel like most of these comments are bots or payloads.

  98. Jon G says:

    Hey this worked for me thanks a bunch! Wish I could buy ya a beer!

  99. MikeF says:

    I added a new registry key named HKLM/Software/Microsoft/Silverlight (there was none).  Then I added :

    UpdateConsentMode  as a doubleword with a value of 1.  Then I could run the Silverlight install I downloaded

  100. rudiau says:

    MikeF  

    23 Jan 2014 8:29 PM

    #

    I added a new registry key named HKLM/Software/Microsoft/Silverlight (there was none).  Then I added :

    UpdateConsentMode  as a doubleword with a value of 1.  Then I could run the Silverlight install I downloaded

    Hey MikeF,

    That worked a treat. Only difference with mine was to add Qword for 64bit.

  101. magna says:

    Savannah – this worked straight away for me – saved much time & effort Thanks

  102. Holli says:

    Worked!  ty!!!!!!

  103. Flor1aN says:

    Thank you !

  104. ugh says:

    my computer wont install windows silverlight so that's why i'm here. but when i tried installing this it just did the same thing and wouldn't let me install.

  105. Kat says:

    I tried Savannah's way and installation still failed at 99%, error 1603, researched a lot on the web, but still no hope.

  106. Lars says:

    Before running this, silverlight update failed with "the path to [sometemppath]silverlight.msi" could not be found on a win7 system.

    After running this fixit, silverlight updated nicely.

  107. Laurie Shields says:

    When Silverlight updates itself included are a complete new set of language files, the old language files are deleted but it leaves behind all the old registry entries.  The last laptop I cleaned up had 32,000, yes thirty two thousand, dead Silverlight registry entries left behind from previous system updates.

    The cure – get the freebie Revo uninstaller to uninstall Silverlight – ok it uses the Silverlight uninstaller program, but then it searches out all the old rubbish registry and data files as well.  Then install an up to date version of Silverlight from MS if you really need it.

  108. Wendy Jane says:

    Thanks a lot for the helpful information! It really helped me a lot! Regards! Church End Carpet Cleaners Ltd.

    <a href="churchendcarpetcleaners.org.uk/">Wendy Jane</a>

  109. Janet says:

    I had silverlight installed, and it was working wonderfully…then it stopped and told me I had to install it. I did, got the message that it was ALREADY installed. Uninstalled and re-installed, still won't run and keeps telling me to install. I have been all over the MS website for this plug-in, still can't get any answers. I keep seeing a link to fix it, when I click on it, it tells me it is not applicable to the version I have. I just installed the latest version for God sake. What is a broken uninstall??? I'm getting extremely frustrated with the typical $$$$$ response.

  110. OfficallyTickedOffNow says:

    This fix says it's not compatible with my OS. I need silverlight to do my training for work! I've already gotten into trouble because I can't access the damn console to train. I'm going to be bloody fired thanks to this load of crap!

  111. Frenchie Joe says:

    Thanks for this fix, works a treat!

  112. maxflipz says:

    Can the steps be listed for Advanced users?  I really do not want to run/install another MSI on a server that is having MSI problems to begin with.

  113. Ralph says:

    Once again, another new version AND NOWHERE TO DOWNLOAD IT FROM, WITH OR WITHOUT THE CRAPWARE.

    This link tells you they exist, but no link for downloading them. HOW STUPID!!!!!!! Perfect place for them, makes perfect common sense to put them there but no, not Microsoft. How absolutely STUPID!!!!

    support.microsoft.com/…/3080333

    Microsoft. WERE ARE THE OFFLINE INSTALLERS FOR SILVERLIGHT LATEST GREATEST ALL FLAVORS ON ONE PAGE PLEASE????? COMMON SENSE, I know that Microsoft and common sense does go good together, but I'll bet someone at MS has enough sense to understand, the janitor, at least, I am sure would be able to understand the need for this. It is too bad the CEO does not.

    It is no wonder that Win 10 is a bomb, filled with spy's and crapware.

    And, even BING can't find me the MS downloads I need. What JUNK Bing must be not to be able to even find a simple MS download.

    Get your act together MS!!!!!!!!

    Ralph

  114. Windows10 says:

    If anyone has the issue where it says "not compatible with this system", right click the fixit file, select "properties", "compatibility" tab, and check "run this program in compatibility mode" and choose "previous version of windows" or "windows7" or 8… it will work and get rid of silverlight properly.

  115. OBOi says:

    ehhhh。。。。。。can you tell me where is it

    >

  116. Clifford Chamney says:

    Why not provide a link to the latest silverlight fixit everywhere this is discussed!

  117. Peter says:

    The latest Silverlight update (KB3106614) won't install with an error code of 64c on my Win 8.1 PC.  I have tried running the MS Fixit 50747 in compatibility mode and receive error 2755.  The Add/Remove Programs uninstall fails because it can't find the installer in the original temp folder.  The silverlight.msi/.exe is not on the system.  Can the Windows Installer Cleanup utility be run on a Win 8 system?  

    Are there any other remedies that do not involve manual regedit updates?

  118. Ze Nandooo says:

    It works! Simple and clean.

    Many thanks!

  119. Dillwill says:

    Still works. I was searching for months to fix silverlight installation. thanks

  120. BillyBird68 says:

    This was slick.   I don't know how many months I tried to uninstall & install Silverlight update until I finally ran across your blog.   Thank you SO MUCH!!!

  121. SJMB says:

    DOES NOT work. Running Windows 10. Help!

  122. RC says:

    Do you have a solution for someone running Windows 10?  Thanks.

  123. Chris says:

    Hoooray a Microsoft fix that fixes a Microsoft fault, how clever 🙂