Windows 8 and the Microsoft Bluetooth Notebook Mouse 5000

I have a Microsoft Wireless Notebook Bluetooth Mouse 5000 for my laptop, when I go mobile. I like this mouse, because it doesn’t have an extra dongle that eats up a USB port. When I just booted my laptop up, my mouse wasn’t connecting. It had been working fine the last time I used it, several months ago. I tried to break the pairing from the PC and reconnect it, but it seemed like the process wasn’t completing. Windows 8 showed the mouse as a registered device, but the Green/Red pairing sequence kept happening on the mouse. I had been doing the pairing from the “classic” interface. I switched over to using the Metro version of the “devices” app, that can be found via “Settings”. When I repaired the mouse, it worked successfully.

This is the Metro screen I used to do the pairing.


Comments (23)

  1. Happy User Now says:

    Thank you.  After much searching and many articles suggesting unnecessary actions (because they haven't seen your article), I deleted and reinstalled per your article, and the mouse worked immediately!  I hope all others with the same problem find this page.  (I have Samsung laptop with Windows 8)

  2. Great! says:

    Thank you!  

  3. Rob says:

    This worked for me too – thanks!

  4. Vince says:

    yep it works, thx

  5. :-) says:

    And Me! THANK YOU!!

  6. Leon says:

    Thank you for sharing. I had a similar problem and could not solve it. But after reading your article I solved it inn 30 seconds!

  7. YES says:

    Many thanks !!! I've search for entire HOURS in order to solve my problem and YOU, in 10 seconds, solve mine !!! Many thanks

  8. JP says:

    After upgrading to Windows 8.1, I had the same problem. I tried everything (deleting drivers, bluetooth etc.), but nothing seemed to work. Finally I found your article and this solved the problem for me as well! Many thanks for sharing this info. Stupid Microsoft products…

  9. Awesome says:

    Thanks…this is a great tip.  

  10. Awesome!! says:

    Thanks You So much….forever searching for driver updates and this is all i had to do(: lol so easythanks man

  11. José Luis says:

    I can´t seem to read the entire article. What is the solution?

  12. jim says:

    I can't figure out how to get to that screen. I could not find the option in Settings.

  13. Dr Venkman says:

    Dont understand why that works but it did!

  14. mike says:

    Thank you!!!!!!

    This has been driving me crazy. You have saved the day!

  15. Tim says:

    Thanks so much…. Just wasted 4 hours until I happened on your article.

    Fixed in 2 mins.  🙂

  16. Adam says:

    Thanks! Works perfect!

  17. Kim says:

    THANKS A BUNDLE for sharing this!!!! Same as Happy User Now below…i guess win8 and it's tablet UI have a disconnect about the device's pairing 😀


  18. israel says:


    I had the same problem,

    some times I get a error message can't did this

    and some times its be registerd but not connected' and the green/red led Stays blinking,

    update the Bluetooth adapter driver solved it,

    in device manager right click on the Bluetooth adapter > properties > driver> update driver > automatic,


  19. Paul Weterings says:

    The issue is solved! I installed the latest driver and the problem hasn't occured since. (Advice by the Asus helpdesk).

  20. Christophe says:

    Thank you so much I've been trying a million different things for hours and it finally works !!!! You just made me so happy !! Thanks !

  21. Rocky says:

    Thank you.

    Swipe to the right –> Settings –> Change PC Settings –> PC and devices –>Bluetooth

    Bluetooth Notebook Mouse 5000 was in the list and

    Then I clicked Pair Device.

    Now is working.  🙂

  22. Pete says:

    Yep worked for me.  Thanks!

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