Read How Microsoft IT Designed an Internal Community Support Forum to Foster Early adoption with Windows 8 and Internet Explorer 10

“Microsoft IT has evolved its support model with http://pointers, a moderated community forum where employees can get real-time expert answers to questions about Windows 8 and Internet Explorer 10 from Microsoft IT and product group experts. The forum improves user productivity and product quality by bringing together Microsoft IT customers, enthusiasts, and product group members through a social community”

microsoft pointers

Download the full case study at MSIT Plans, Deploys, and Manages Windows 8

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