Windows 7: The Next Generation of Customer Support
Saw this great article on Microsoft Press pass: Windows 7: The Next Generation of Customer Support: Automated diagnostics, new online forums, and “Fix its” in Windows 7 help customers help themselves.
“Traditional live support via the phone, e-mail and chat are still there, but so are a host of resources, many available through a new online forum. There is support through Twitter, a library of software “Fix its” that can solve problems with a single click, and other diagnostic and repair tools available directly through Windows 7 itself.”
Also love the little Evolution of Microsoft Customer Support silverlight app
Some of the self help features for Windows 7 include:
- Microsoft Answers – online community support
- Microsoft Fixits – easy auto fix solutions
- Windows Action Center – one stop shop for maintenance and security feature notifications
- Windows Help and How-to – learn and get help with Windows
- @MicrosoftHelps – Microsoft support via Twitter
- Microsoft Support Diagnostic Tool – send info to Microsoft about your problems
- Problem Steps Recorder – capture what you are doing to get help from a friend
Rob
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