Props to all the hard workers out there, give yourself a pat on the back!

Well, it’s 10 to 1 AM here and I just got back from a 5k run.  It’s good to run late at night, fewer cars, cooler temp, less polution, etc (Yes, I’m blatantly ignoring all the negatives). 

The road runner here has been out since the mid-afternoon and a quick call to the provider indicated an outage in my general area.


… and now to bring these two random events together…


On my run I encountered two Charlotte Time Warner employees up in cherry pickers working on the cable system.  In mid-stride I pulled out my MP3 player headphones and shouted, “Is my e-mail working yet?”  To my pleasant suprise the response was, “Yep, you’re back up!  Have a good night!”  I remarked that they shouldn’t work too hard while running off into the night.

Even though I was pretty kicked from the high pace I was putting in I felt great after encountering the two field engineers.  I lost my fatigue and doubled my pace!  Here these guys are hard at work in the middle of the night and they take the time out to answer my question regardless of bizarre circumstances under which they were placed.  Now that’s customer service, it truly made my day!  Yes, I was quite stoked that the “internet was back up,” but that’s not the moral of the story.

When was the last time something like this made your day?

Comments (3)

  1. Ron Shelton says:

    It’s been so long since I felt like I received quality service from a company, I can’t remember. The really sad part is that your story IS extraordinary. I for one wouldn’t expect:

    1.) The guy in the cherry picker to even know what he is fixing – not that he is dumb, but more because his company would only tell him what small portion of the issue was his to resolve.

    2.) That snyone who doesn’t absolutely HAVE to would act kindly to customers.

    I don’t know what it is lately, but no one acts like they care about customer service. Back when the economy was booming (in the US), everyone seemed to notice the bad service, and kept saying its because "things are so good – no one has to have good customer service or friendly employees – customers are a dime a dozen". They would follow with: "Just wait until the economy slows down – then companies will be kissing all kinds of butt to get a buck."

    I don’t see it happening. Every time I deal with a company, they act like its a big hassle that I exist – that maybe if I didn’t frequent their business, they would get to sit there all day, play FreeCell, and rake in huge amounts of cash.

  2. Timothy Whitley says:

    I agree with Mr. Shelton, as it is VERY difficult to come by good customer service these days. Take for example, my last visit to New York City. I went to eat with my girlfriend and several others at an establishment by the name of Heartland Brewery (very good, if you happen to be a connoisseur of beer) and with a party of 9, the waitress knew she was getting the automatic 18%. As we figured, the service was horrible. Appetizers came out with the main course, drinks were going dry, and it took me 15 minutes to get a requested condiment! Ironically enough, the young man who brought out our glasses of water and utensils exercised more hospitality than the waitress..he was even the one who I ended up asking for some mustard. I found that odd, considering she (the waitress) was the one making the bulk of the money.

  3. JaSoN says:

    Its always nice to find someone who takes pride in their jobs… like this microsoft nerd I know that is happy his internet is up at 11:00pm… the irony is the fact that with his connection being up and running comes his ability to continue his "after hours" work… PRIDE.