A tip for using Response Point with Exchange 2007

I posted on using Exchange with Response Point a few months ago: http://blogs.msdn.com/robertbrown/archive/2009/01/14/using-rp-with-exchange-2007.aspx Michael Forester just sent me this helpful note: > Good article but lacks details on how to perfom some of the tasks  > which someone new to SBS 2008 and Exchange 2007 would require. I  > found an easier and more flexible…

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Sending calls to the auto attendant when the receptionist is on the phone

Cut/paste from http://telephonation.com/forum?func=view&catid=57&id=1630 Q: (From Bill) We just installed our first response point system and I have a quick question on getting a basic setup configured. The company has a receptionist group setup but if they’re on the phone they want the call to be redirected to the autoattendant. I cannot figure out how to…

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Response Point technical webinar

I’ll be doing a technical webinar for Microsoft partners this Friday morning.  The RP blog already mentioned it, but figured I’d mention it here in case you missed it.  Apparently you should click here to register…  

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Response Point in Comics?

I was fiddling around with clip-art in Power Point a little while back, and put together some comic strips to illustrate some ideas.  I figured the same technique could be used to demonstrate some Response Point concepts.  Here are some first attempts.  They could definitely use proper pictures of RP phones, etc, and lots of…

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Quick tip - forwarding voicemail to multiple email addresses

Need your Response Point voicemail to go to more than one email address?  Just enter multiple addresses, separated by semi-colon. For example:   Don’t recognise this screen?  It’s part of the Response Point Assistant.  Take a look at this video about using Assistant.  The video’s about 7 minutes long, and the voicemail to email bit…

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SP2 has been updated to support speech barge-in

You wanted barge-in back.  We heard you.  It’s back. Response Point SP2 now supports speech barge-in as a checkbox in the Configure Automated Receptionist dialog box: To install it…. Rather than supply a separate patch that would need to be applied every time you installed SP2, we’ve slip-streamed the fix directly into SP2. Download the…

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Making 911 calls over VPN

We’ve had a few questions about this, so I want to clarify.  When a 911 call is placed from a remote phone over a VPN using Response Point, the following sequence occurs: 1.       A recorded message is played: “Unable to determine your current address.  Please provide your address to the emergency services operator.  Alternatively, hang…

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Streamlining your Automated Receptionist Greeting

(Don’t ping me on barge-in right now – or at least, if you do, I don’t have any more info yet.  Hopefully soon. UPDATE 3/14/09: barge-in is supported in SP2 ) In the meantime, here’s a nice technique for streamlining your Automated Receptionist greeting. (UPDATE 3/14/09: This is a good technique in any case, whether or…

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Typo in custom URL whitepaper

There was a typo in the “Configuring Customizable URLs in Incoming Call Notifications” whitepaper. It incorrectly said the registry key is: “HKEY_CURRENT_USER\Software\Microsoft\Response Point” The correct key is: “HKEY_CURRENT_USER\Software\Microsoft\Response Point Assistant” The whitepaper was corrected and republished last night.

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Lots of New RP Technical Content

Lots of new and useful stuff. On the Response Point web site, click on “Technical & Resources”:   Then “Learning Resources” and/or “Quick Guides”: The learning resources contain: Whitepapers.  Many of these are existing papers that we’ve touched up for SP2, and are worth reviewing.  There’s also a new one about how to customize the…

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