New RP ITSP in Canada

Good news for Canadian RP customers.  Canadian ITSP SMB Phone recently completed their Response Point ITSP certification and is now providing digital phone service with RP in Canada.


Free Webinar on Response Point & Related Stuff

I hear Tom’s webinar series is worth attending:


RP Extension Ninja Skills

In Response Point, an “extension” isn’t a physical phone.  It’s a user.  You create users for the various employees and roles in your company, and you assign them to phones.  If you want to get fancy, you can even put more than one user on a phone, or a user on multiple phones.  Why? Well…


Quick reference for making phone calls

Here’s another helpful page from the RP help files.  It contains voice commands and their equivalent key strokes. Quick Reference: Phone Calls A Response Point phone has all the familiar buttons, plus a special button for accessing the Automated Receptionist and voice dialing. Task Action Call an internal extension number using manual dialing. Dial the…


Forwarding Voicemail to Email

I get asked this one fairly often: “how do I configure RP to send my voice mails to my email?”. You need to do two things: Go into the Administrator app and configure RP with the details of an email server it can use to send voicemail.  The Administrator help file has a great topic…


Voice Mail Capacity on Response Point

Here’s a popular question: how many minutes of voice mail does Response Point hold? We compress voice mail down to about 100KB/minute.  The current breed of Response Point base units reserve 100MB for voice mail.  That’s about 1000 minutes of voicemail – or about 16 hours, 40 minutes. Voicemail is deleted automatically after 30 days. …


Added a backup drive to my Home Server

Adding a hard drive to Home Server is relatively easy to do.  I followed the simple instructions over at Home Server Hacks (a great site, BTW). This works fine if you want to add more storage to your server.  But I already have plenty of storage (hey, the box comes with half a terabyte, which is…


Using Response Point with ISA

In Response Point Service Pack 1, we added support for “SIP trunking” – the ability to hook RP up to a voice-over-IP provider on the Internet rather than using a traditional phone service.   One question we’ve often heard is how to configure ISA to support RP’s SIP trunking (ISA is Microsoft’s “Internet Security and…


Branch Office with Response Point SP1

We’re often asked whether and how Response Point supports branch office configurations.  We have a lot of enhancements planned for this area, but here’s something you can do right now with Service Pack 1, which should satisfy some basic branch office expectations.  If you follow these steps, you’ll be able to deploy a Response Point…


RP utilities?

Wow – it’s been too long since I posted to this thing…what a slacker I am…  trust me, I was hard at work on SP1 🙂 A few folks have asked me recently about the possibility of some extra tools and utilities for Response Point.  I must confess I always had a soft spot for…