Microsoft and Aspect Software join forces to bring unified communications to contact centers worldwide
The global strategic alliance between Aspect Software and Microsoft catalyzes the companies' shared vision for bringing the benefits of unified communications to the contact center. This alliance creates benefits for businesses and their customers alike, including:
Enhanced and accelerated customer-company and inter- and intra-company interactions, helping businesses improve the customer experience and reduce costs
Improved sales, service and collections processes and increased opportunities for first call resolution through the use of presence with instant messaging and voice to match customers with the right resources – inside and outside the contact center
Simplified deployment, management and propagation of applications through a standards-based software approach to unified communications for the contact center