Visibility + Supportability + Consistency == Great UX?

In my last couple of posts I explored the concepts of Visibility and Supportability as properties of an architecture.  These are principles that architects must keep in mind when designing user centered architectures, systems that as Frank Lloyd Wright would say, put people first.  We must never forget that we humans are in charge.  We…

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Supportability - Keeping the "Main Thing" the "Main Thing"

What is the main task of your application? Who is your application written for (the customer)? Supportability is a property of the application that helps to insure that your customer can accomplish the main task that your application is designed to support.  Sure your application can do many things, but you should know what the…

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Visibility as an Architectural Property

"All the wonders of architecture, elegant structure, proper provision for security and scalability amount to nothing if the user cannot make use of the application to accomplish the goal." Recently Microsoft has decided to save money on telecommunications costs by leveraging voice-over-IP (VOIP) solutions created by our real-time communications team and a product known as…

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