What are the Supported Ways To Customize Outlook Web Access for Exchange Server 2007 SP1?

We seem to get a fair amount of questions and cases where the supportability of certain OWA customizations isn’t clear.  In the past, many organizations have found ingenuous ways to modify the OWA files on the server in order to make them behave in different ways.  Unfortunately, changing these files takes you into uncharted territory. …

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Outlook Web Access Custom Forms for Public Folder Items, ConvertId Fails

I have seen a few cases now where people are trying to implement custom forms for Public Folder Items under Outlook Web Access (Exchange 2007 Sp1, see here for more details on this functionality). One problem arises when you run into an item that includes “%2B” in the value for the Id that is passed…

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