MER Conference Keynote — slides

Sorry for the delay in getting these posted, but here is a link to the slides from Jason & Tina's MER Conference Keynote session on May 22, 2006:

Questions and comments are welcome since these slides were intended to accompany a live presenter, not as standalone online material (as was the case with our SharePoint Conference presentation).

Ethan Gur-esh
Program Manager

Comments (4)
  1. Bob Markham says:

    Thanks for posting this.  I will post some questions once I have a chance to go through the slides in detail.


  2. Great content. Would Jason, Tina and/or yourself be interested in presenting at the Gilbane 2006 content management conference in Boston? It will be held November 28-30.

    The following is the conference URL:

    I’m co-hosting the conference’s Enterprise Digital Rights Management (E-DRM) sessions together with Bill Rosenblatt from DRM Watch. You are welcome to contact either of us for questions about the conference or the available speaking slots. Below is my contact info.

    Brett Sheppard, CEO

    Absolutely Inc.

    275 5th Street, San Francisco, CA 94103-4120



  3. Recordkeeper says:

    Jason / Tina

    Could you explain a bit more about the results on the ‘Pilot : Lessons Learned" slide please. Especially, the "pain" points.


  4. @Recordkeeper:

    When asked, 80% of our survey respondents stated that moving/filing e-mail into managed folders from psts, where it has accumulated, often for years, is a pain.  Most e-mail “dumped to” or moved to psts is often not organized in a way to easily determine what is needed and what is not. Many times users just take the larges items or a chunk of e-mail and move it to a pst to get below a quota limit.  Thus, when asked to move data from psts back into their mailbox in an organized way, it takes a lot of time and effort. It’s sort of like taking time to organize and clean up a garage that has been cluttered for years – it’s a major pain point.  Instead, we now recommend leaving psts in place, as read only (meaning they can be used, but nothing can be added), and ask folks to move things out as they use them.

    As for the “no pain point” items – we thought those would show as pain points, but survey data at the time did not show them as pain points.  As we have more users on the system, the productivity impact seems to stem primarily from pilers, who prefer working out of their inbox and not file anything. Filers, after the initial conversion, don’t seem to have any issues or increased effort to file their e-mail.

    Hope this helps.

    Tina Torres

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