Business Contact Manager 2010 : Manage linking and tracking Fails


SYMPTOMS

Manage linking and tracking Fails when an Additional MAPI Mailbox (Not Outlook 2010 MultiExchange) is added to an Outlook Profile. The following error is returned when Manage linking and Tracking is selected from the Backstage:
"Business Contact Manager for Outlook Could not Complete your last action or actions.Please try again"

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When OK is clicked, then an Empty Manage Linking and Tracking Dialog is displayed

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RESOLUTION

The only workaround for now is to remove and re-add the additional mailbox as an additional Exchange account

MORE INFORMATION

The BCM Error log has the following:
4/20/2010 4:01:11 PM: Logging initialized.
[V] [16:16:02.8750936]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: Start Logging
[E] [16:16:05.3770427]BCMRes: The client operation failed.
[E] [16:16:05.3789905]BCMRes: at Microsoft.Interop.Mapi.CGlobals.QueryAllRows(IMAPITable Table, PropTag[] PropTagArray, IRestriction Restriction, SortOrderSet SortCriteria, Int32 RowCount)
at Microsoft.Interop.Mapi.Globals.QueryAllRows(IMAPITable Table, PropTag[] PropTagArray, IRestriction Restriction, SortOrderSet SortCriteria, Int32 RowCount)
at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.BackgroundTasks.MapiChangeTracker.Folder.InitSubFolders()
at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.BackgroundTasks.EmailAutoAssociator.Folder..ctor(EmailAutoAssociator eaa, Folder mctFolder)
at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.BackgroundTasks.EmailAutoAssociator.GetRootFolderList()
at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTrackingDialog.BuildFolderTree()
at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTrackingDialog.EmailTracking_Load(Object sender, EventArgs e)
[E] [16:16:07.0151425]Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: EmailAutoAssociator is not initialized.
[E] [16:16:11.9849542]BCMRes: Object reference not set to an instance of an object.
[E] [16:16:11.9869020]BCMRes: at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.LinkEMailControl.UpdateCheckBoxes()
at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.EmailTrackingDialog.SaveState()
[V] [16:17:10.1100659]Microsoft.BusinessSolutions.eCRM.OutlookAddIn: EmailCrawlerDialog:ButtonClose_Click: Enter

 

Thanks & Regards

Rahul Thomas

Comments (2)

  1. Amir Saeed says:

    I only have one account/mailbox on Microsoft online hosted exchange and the problem is still happening to me.

    I am pretty anxious for a solution.