Outlook 2013 : Unable to connect to an Exchange 2003 mailbox

Issue: Outlook 2013 users are unable to connect to a mailbox present on an Exchange 2003 server and encounter the following error Cause: This is a by design issue .Outlook 2013 has been disallowed from connecting to Exchange 2003 (mailbox, public folders etc.) Resolution: Migrate the mailbox from Exchange 2003 > Exchange 2007 /2010. Thanks…

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Outlook 2013 : Resource mailboxes configured for direct booking aren’t automatically accepting meetings

Issue: Resource mailboxes configured for direct booking aren’t automatically accepting meetings Cause: Direct Booking has been deprecated in Outlook 2013 – Changes in Office 2013 Resolution: Convert the (resource) mailbox from user to a room mailbox. Useful resources: How to Convert a Mailbox ? http://technet.microsoft.com/en-us/library/bb201749(v=exchg.80).aspx How to Enable or Disable Automatic Booking on a Resource…

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Outlook 2013 : ".NET Framework" error message when users click on emails in OL2013

Issue\Symptom:  “.NET Framework" error message when users click on emails in OL2013. All OL2013 user’s affected, but not Outlook 2010 clients.The issue is not seen if the "MS Forefront Identity Manager Add-in" is disabled. Cause:  The "MS Forefront Identity Manager Add-in" is only supported with Outlook 2007. Resolution: We were able to resolve the issue…

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Outlook 2013: Appointment marked as "Working Elsewhere" in Outlook 2013 fails to sync with your mobile device

Symptom: When an appointment is marked as "Working Elsewhere" in Outlook 2013..it will not sync with your mobile device, a Windows 7 phone for example. The following synchronization failure message is received into the Inbox. "Synchronization with your WP failed for # item(s). The following items couldn’t be sent to your mobile phone. They haven’t…

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Business Contact Manager 2010 : Unable to send Mass E-mail

Symptoms: When a user accesses the SQL Database from BCM 2010 and wants to send a Mass E-mail to selected BCM Contacts by performing the below steps: 1. Select Contacts from the BCM Contacts Database 2. In the Ribbon go on Marketing – Mass E-mail 3. Select the content source in the new Mass Email…

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Business Contact Manager 2010: Duplicate Business Contact Manager folders

Symptoms: When users launch an Outlook profile that has Business Contact Manager associated with it , they notice duplicate folders for Business Contact Manager in the Navigation pane. Note : Closing and re-launching Outlook or removing and re-adding Business Contact Manager from the Outlook profile doesn’t resolve the issue Cause: Corrupt view in the navigation…

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Business Contact Manager 2010 : "To Help Prevent Malicious Code from Running"

Symptoms: When opening a Business Contact Manager or a custom Outlook form, the following message is displayed: To help prevent malicious code from running, one or more objects in this form were not loaded. For more information contact your Administrator. After clicking OK, the following message may also be displayed: Cannot open this form because…

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Business Contact Manager 2010:Only 80 total sales activities can be defined. Please delete other sales activities before adding another

Symptoms When you try to add a sales activity, you may see the following error: Only 80 total sales activities can be defined. Please delete other sales activities before adding another. Cause This occurs because Hidden User Field definitions are present in the database. Resolution 1. Download and install SQL Management Studio 2. Backup the…

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Business Contact Manager : How to determine the installed version of Business Contact Manager through the registry

How to determine the installed version of Business Contact Manager through the registry ? Resolution :   Open registry go to > HKEY_LOCAL_MACHINE > Software > Microsoft > Business Solution eCRM The key below can have one of the following entries : 1.0 = Business Contact Manager version 1 2.0 = Business Contact Manager update…

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Business Contact Manager 2010 : Manage linking and tracking Fails

SYMPTOMS Manage linking and tracking Fails when an Additional MAPI Mailbox (Not Outlook 2010 MultiExchange) is added to an Outlook Profile. The following error is returned when Manage linking and Tracking is selected from the Backstage: "Business Contact Manager for Outlook Could not Complete your last action or actions.Please try again" When OK is clicked,…

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