What does a custom CRM solution look like?

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cross post from here

There are many examples that I will be blogging about.  Here is one that uses both Dynamics CRM 2011 Online and Windows Azure or Dynamics CRM 2011 and Windows Server on-prem.

https://311center.codeplex.com/

Microsoft 311 Accelerator for Dynamics CRM 2011

Microsoft 311 Service Center accelerator is an integrated citizen services framework that helps to streamline the processes in a citizen service center. It provides a framework to service citizen requests, provide information, manage back office processing, and utilize resources efficiently. The 311 Service Center accelerator is built on the fully integrated Microsoft Dynamics CRM 2011 and Windows Azure platforms, providing both on-premises and online delivery models.

The second link in this post has a video overview of the accelerator.  You can download the solution, including source code from the CodePlex link.

-Marc (@devkeydet)