TEN Attributes of a good employee – bill gates


I’m often asked how to be a good manager, a topic I’ve taken on in this column more than once. Less often does anybody ask an equally important question: What makes a good employee?

Here are 10 of the qualities I find in the “best and brightest” employees, the people companies should attract and retain.

If you have all of these attributes, you’re probably a terrific employee.

First, it’s important to have a fundamental curiosity about the product or products of your company or group. You have to use the products yourself.

This can’t be stressed enough in the computer world. It also carries special weight in other knowledge-based fields where technology and practices are advancing so fast that’s it’s very hard to keep up. If you don’t have a fascination with the products, you can get out of date–and become ineffective–pretty quickly.

Second, you need a genuine interest in engaging customers in discussions about how they use products–what they like, what they don’t like. You have to be a bit of an evangelist with customers, and yet be realistic about where your company’s products are falling short and could be better.

Third, once you understand your customer’s needs, you have to enjoy thinking through how a product can help. If you work in the software industry, for example, you might ask: “How can this product make work more interesting? How can it make learning more interesting? How can it be used in the home in more interesting ways?”

These first three points are related. Success comes from understanding and caring deeply about your products, your technology and your customers’ needs.

Fourth, you as an individual employee should maintain the same type of long-term approach that a good company does. Employees need to focus on lifelong goals such as developing their own skills and those of the people they work with. This kind of self-motivation requires discipline, but it can be quite rewarding.

Management can also encourage motivation, of course. If you’re in sales, quotas are important tools for measuring performance, and it’s great when employees beat a quota. But if beating your sales quota or maximizing your next bonus or salary increase is all that motivates you, you’re likely to miss out on the kind of teamwork and development that create success in the long term.

Fifth, you need to have specialized knowledge or skills while maintaining a broad perspective. Big companies, in particular, need employees who can learn specialties quickly. No one should assume that the expertise they have today will suffice tomorrow, so a willingness to learn is critical.

Sixth, you have to be flexible enough to take advantage of opportunities that can give you perspective. At Microsoft we try to offer a person lots of different jobs through the course of a career. Anyone interested in joining management is encouraged to work in different customer units, even if it means moving laterally within the organization or relocating to a different part of the world.

We try to move people from our product groups out into the field and move field people into the product groups. We have many people in our U.S. subsidiary from other countries, and we have many U.S. employees who work for subsidiaries in other nations. This helps us better understand world markets, and while we do a pretty good job of cross-pollination, there’s still not quite as much of it as I would like.

Seventh, a good employee will want to learn the economics of the business. Why does a company do what it does? What are its business models? How does it make money?

I’m always surprised to learn of a company that doesn’t educate its employees in the fundamental financial realities of its industry. Employees need to understand the “make or break” aspects of their industry so that they know what it is about their own job that really counts. Of course, employees have to be willing students who direct attention to the areas where it makes the biggest difference.

Eighth, you must focus on competitors. I like employees who think about what’s going on in the marketplace. What are our competitors doing that’s smart? What can we learn from them? How can we avoid their mistakes?

Ninth, you’ve got to use your head. Analyze problems but don’t fall prey to “analysis paralysis.” Understand the implications of potential tradeoffs of all kinds, including the tradeoff between acting sooner with less information and later with more.

Use your head in practical ways, too. Prioritize your time effectively. Think about how to give advice crisply to other groups.

Finally, don’t overlook the obvious essentials such as being honest, ethical and hard working. These attributes are critical and go without saying.

Comments (35)

  1. Patrick Sakala says:

    This has really helped me not only to be a good employee but also a good prospective employer.

    My email is sakalasimon9@yahoo.com

  2. Abdul Wahab says:

    for me as an employee, its really very good, it will not just make me a good employee, but as an human being it will develop my Psychology as well

  3. Susan says:

    I recently worked in a non profit organization trying to get profits.  They let me go saying I wasn’t strong enough.  I only worked there one week and they wanted me to get 7 yes’s a day to "go to jail" to get bailed out for money for their organization.  I got 7 in 4 days.  When no one answers their phone or the secretaries don’t give the phone to their bosses, what can one do.  Was this a fair firing. I say No.

  4. Nilda George says:

    This has really helped me not only to be a good employee and also a hardworker

  5. eric says:

    This is great. Am now a better employee and am gonna make a great employer…

  6. amy dean says:

    this is amazing it has helped me so much to pass my GCSE ict b tec course work, thank you so much!

  7. Sam Meakin says:

    This is AMAZING INCREDIBLE BEAUTIFUL rubbish.

  8. jack zammy says:

    sam i agree with you this is a piece of my beautiful poo

  9. samuel meakin says:

    i love you zammy i wanna bit of you xxxx

  10. martin robinson says:

    i find this a very good piece of worrk love you both turkey legs

  11. matthew maude says:

    i love Reanne fish so much i wanna spend the rest of my life with her …

  12. jack zammy says:

    omdd i hate isolation famuel am still comeing out at dinner trust

  13. danielle-louise gaffney says:

    OH MY DAYS MR POTTER IS ONE SEXYYY MOFO!!!

  14. Robert bedford says:

    ^^^^^    I AGREE πŸ˜‰ ((^____^)) you legend danni

  15. Demi B says:

    Mr N Potter is such a sexy <3<3<3<3

  16. Jack Filmer says:

    I love you sir xxxxxxxxxxxxxxxxxxxxxxx

  17. Sam Tindell says:

    This is wicked πŸ˜›

    In a bizzle everyone.

  18. Danny Newcombe says:

    I love Lacey Mai Rawson so much <3 <3 < 3

  19. sam piatt says:

    i love chloe cope so much i want to suck her minge <3<3

  20. carl cook says:

    i think taryn is such a bird i dont see why people take the mik out of her i would bum her

  21. micheal jackson says:

    got to agree with you carl taryn is a hot mofo! πŸ˜€ id do a cdeclan to her πŸ˜‰

  22. Osama Bin Laden says:

    Im not really dead im hding in a cave the americans are noobs and have found a fake so yes i am going to bomb the world!!!!!!!

  23. alan graham says:

    i pulled taryn fearon abit ago when i was drunk :L:O

  24. Danielle Jensen says:

    I'm in-love with Haro and his pokemon cards! :L

  25. rozza says:

    eeeeeeeeeeeeeeeeeerrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

  26. Dovahkiin says:

    I am drinking a capri-sun, It is thristy work bombing a Mosque

  27. Dovahkiin says:

    I have just bombed the mosque, Someone saw me, POO!!!

  28. Niko says:

    I am having a cup of tea with choclate biscuttes

  29. Frankie wainman says:

    brisca meeting this weekend gud luk every 1 accept stuart smith

  30. wilson of chugginton says:

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  31. Karl Pilkinington says:

    Why dont the Chinese have doors on the Shiters

  32. wayne rooney says:

    i hate carlos tevez yeah boom ***

  33. Ronan says:

    i am grounded for going paintballing

  34. homer says:

    i am a amercan cop and i arrested dovahkiin

  35. Dovahkiin says:

    The person who caught me, was called Homer, he is part of the American police force, I WILL KILL HIM!!!